CX Strategy Lead — Customer Experience & Insights

1005 Disney Destinations, LLC; Town of Florida (NY); On-site; USD 121,000 - 162,000; Full time

Benefits offered by this job

Bonus potential

Full benefits package

Job summary

Disney in Orlando, FL seeks a Manager, Customer Experience Strategy to lead a two-person analytics team, shape the insights roadmap, and translate data into strategic recommendations for a guest-focused planning experience.

You will partner with senior leaders, apply advanced analytics, and drive cross-functional initiatives across business units, data science, and technology to improve personalization, engagement, and satisfaction.

Qualifications

• 5+ years in strategy, analytics, consulting, CX, or related field.
• 1+ year leading, mentoring, or guiding analysts.
• Translate ambiguous problems into structured workplans.
• Proven ability to influence senior leaders with data-driven recommendations.
• Fluent in SQL and cloud platforms (Snowflake) with BI tool experience.

Responsibilities

• Lead a two-analyst team, set goals and priorities.
• Own CX insights agenda and prioritized roadmap.
• Synthesize inputs into clear executive recommendations.
• Define measurement strategy and governance for CX initiatives.
• Manage multiple high-priority initiatives with stakeholders.

Skills

Team leadership

Executive communication

Storytelling with data

SQL proficiency

Tableau/BI tools

Analytical thinking

Education

Bachelor’s degree in business/analytics/industrial engineering

Master’s degree preferred

Tools

Snowflake

Tableau

PowerPoint

Job description

Disney in Orlando, FL seeks a Manager, Customer Experience Strategy to lead a two-person analytics team, shape the insights roadmap, and translate data into strategic recommendations for a guest-focused planning experience.

You will partner with senior leaders, apply advanced analytics, and drive cross-functional initiatives across business units, data science, and technology to improve personalization, engagement, and satisfaction.