Lead Count Team Member - Cage Operations

Seminole Hard Rock; United States; On-site; USD 42,000 - 58,000; Full time

Job summary

Seminole Hard Rock is seeking a Count Room Supervisor to oversee the collection, counting and recording of gaming results under the Count Room Manager. You will ensure regulatory compliance, internal controls, and efficient drop operations while maintaining a professional team environment.

Responsibilities include coordinating with vendors, training staff, and upholding responsible gaming and alcohol service standards in a fast-paced casino setting.

Qualifications

• High School diploma or equivalent.
• A minimum of three (2) years casino count room experience.

Responsibilities

• Maintain regulatory compliance and governmental reporting.
• Adhere to internal controls; improve count room procedures.
• Develop drop schedules for efficient collection.
• Ensure adequate inventories of operational supplies.
• Interact professionally with vendors and other departments.
• Coach and develop team members for growth and succession.
• Uphold responsible gaming and alcohol service standards.
• Maintain staffing levels to control labor costs.
• Stay informed of industry trends and communicate updates to management.
• Maintain a safe, professional work environment.
• Perform other duties as assigned.

Education

High School diploma or equivalent

Tools

Windows

Excel

Word

in-house programs

Job description

Our team members are the key to our company's success, and their health and well-being, as well as that of their families, is very important to us. We offer a comprehensive benefits package that allows our team members stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits please visit our career site: https://www.gotoworkhappy.com/benefits

Job Description

Under the direction of the Count Room Manager, incumbent, is responsible for the collection, sorting, counting and recording of gaming results and, in the absence of the Count Room Manager, the overall operation and maintenance of the Count Room and currency counting equipment.

ESSENTIAL JOB FUNCTIONS

• Maintain compliance with all regulatory requirements, including governmental reporting.
• Ensure adherence to internal controls and assist in the development and continual improvement of count room operational procedures.
• Work with the Count Room Manager to develop drop schedules and routes that result in the most efficient collection of drop boxes
• Assist with ensuring adequate inventories of all operational supplies.
• Interact with vendors and members of other departments in a professional manner on the phone, via email and in person
• Develop department members' knowledge and skills through education, training and coaching. Work with team members to assist in their personal and professional growth which will result in an effective management succession process.
• Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
• Ensure appropriate staffing levels to best manage labor costs.
• Stay abreast of the current trends and practices within area of responsibility and communicate pertinent information to management, peers, direct reports and team members as appropriate.
• Maintain a safe, professional, and positive work atmosphere.
• Perform other duties as assigned

QUALIFICATIONS

• High School diploma or equivalent required
• A minimum of three (2) years casino count room experience.

ADDITIONAL REQUIREMENTS

• Proficient knowledge of count room operations. Strong understanding of count room equipment.
• Must be able to reconcile soft count summary report.
• Must be detail-oriented and have high standards of performance.
• Must be able to cultivate and foster a professional and cohesive team environment.
• Must be able to communicate effectively with guests and other team members.
• Must be computer literate which includes operation of a Windows computer, Excel, Word, and custom in-house programs.

WORK ENVIRONMENT

The Casino environment is hectic, fast-paced and often crowded and noisy. May be exposed to casino related environmental factors including, but not limited to, second hand smoke, excessive noise and constant exposure to general public. Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.