Senior Copywriter, Customer and Brand Partnerships Creative

Salesforce; Chicago (IL); On-site; USD 143,000 - 217,000; Full time

Job summary

Salesforce is seeking a Senior Lead Copywriter to join our Customer & Brand Partnerships Creative team. You’ll craft copy that makes complex technology approachable, shaping flagship customer narratives and co-branded campaigns.

You’ll lead copy across channels, maintain brand voice, and collaborate with designers, strategists, and senior stakeholders to deliver cohesive, human storytelling at scale. This role sits at the heart of partnerships and customer marketing, with opportunities to

Qualifications

• 7-10 years of copywriting experience in brand, customer marketing, integrated campaigns, or editorial contexts.
• Portfolio demonstrates narrative range and strategic depth across touchpoints.
• Ability to make complex technology or B2B subject matter feel simple and human.

Responsibilities

• Lead copy development across customer marketing and brand partnership creative, including customer stories, campaign copy, co-branded activations, editorial content, digital and social.
• Shape and maintain narrative coherence across multi-format programs; ensure every piece ladders to a unified story with emotional impact.
• Interview customers, distill business outcomes, and translate into human, compelling narratives aligned with strategy.
• Act as a senior creative voice on cross-functional teams with brief through delivery, partnering with designers, strategists, and managers.
• Write across voices and formats—from bold headlines to long-form storytelling and editorial features.
• Drive concepting and ideation with a copy perspective at early project stages.
• Uphold and evolve Salesforce brand voice across outputs; manage multiple workstreams in a fast-paced environment.

Skills

Copywriting

Brand storytelling

Editorial instincts

Team leadership

Job description

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

About the Team

The Global Brand & Creative team within Marketing is responsible for brand and marketing creative. From building brand awareness campaigns to producing customer stories that move markets, our multi-faceted team does it all. We’re a collection of thinkers, makers and doers, whose purpose is to bring the brand to life across our wide portfolio of work. Within this team, the Customer & Brand Partnerships Creative function is responsible for how Salesforce shows up in the stories we tell about our customers and in the partnerships and collaborations that extend our brand into new contexts, audiences, and cultural moments.

About the Role

Salesforce is looking for a Senior Lead Copywriter to join our Customer & Brand Partnerships Creative team. This is a role for someone who understands that the most powerful copy doesn't just describe what a product does, it simplifies the complex and reveals what’s possible for real people when they use it.

You know how to find the story inside a customer's success and shape it into something that resonates far beyond the brand. You understand what it means to write in service of a partnership, honoring two voices, two missions, without losing clarity or creative conviction. You're equally at home writing a flagship customer narrative, a co-branded campaign headline, and the social caption that makes someone stop scrolling.

At Salesforce, our customer stories and brand partnerships are among our most visible and strategically important creative outputs. You'll lead copy across the full ecosystem — long-form storytelling, campaign and activation copy, editorial, digital, and more — and you'll do it with intelligence, empathy, and a strong editorial point of view.

What You'll Do

• Lead copy development across customer marketing and brand partnership creative — including customer stories, campaign copy, co-branded activations, editorial content, digital and social, and experiential touchpoints
• Shape and maintain narrative coherence across complex, multi-format programs; ensuring every piece of copy ladders up to a unified story with real emotional impact
• Interview customers, distill complex business outcomes, and translate them into narratives that feel human, compelling, and strategically aligned
• Act as a senior creative voice and copy lead on cross-functional teams — partnering with creative directors, designers, strategists, and brand partnership managers from brief through delivery
• Write across a wide range of voices and formats — from bold campaign headlines and punchy social copy to long-form storytelling and editorial features
• Drive creative concepting and ideation, bringing a strong copy perspective to the earliest stages of a project
• Uphold and evolve Salesforce brand voice and tone across all customer and partnership outputs
• Manage multiple workstreams simultaneously across pods and programs, meeting deadlines in a fast-paced, high-output environment
• Incorporate feedback with grace and iterate quickly — balancing creative conviction with collaborative flexibility

What Experience You Have

• 7-10 years of copywriting experience, with a strong track record in brand, customer marketing, integrated campaigns, or editorial contexts
• A portfolio that demonstrates narrative range and strategic depth with storytelling that builds across touchpoints and connects with a real audience
• Proven ability to make complex technology or B2B subject matter feel simple, human, and compelling with experience writing customer or case study content
• Deep understanding of brand voice and how to apply, protect, and evolve it across diverse formats, surfaces, and partnership contexts
• Experience leading copy on cross-functional creative teams and collaborating closely with designers, strategists, and senior stakeholders
• Exceptional editorial instincts: structure, rhythm, clarity, and economy of language at every scale
• Experience working within or alongside brand partnerships, sponsorships, or co-branded programs is a strong plus
• Agency experience (in-house or external) is a plus
• Comfortable working at both the strategic and executional level — moving fluidly between big-picture narrative framing and line-level copy craft

You Are Excited About This Role Because

• You believe the best brand copy lives in the intersection of truth and feeling — and you know how to find that intersection every time
• You love making technology feel human and customer stories feel inevitable
• You're energized by the creative complexity of partnership work — honoring multiple stakeholders while keeping the story clear and compelling
• You want your words to travel: in campaigns, in conversations, in the hands of sales teams, on stages, and across screens around the world
• You thrive when you're leading and building something with a team

We Are Excited About You Because

• You have a strong, clear voice and the editorial judgment to know when to lead and when to listen
• You're a strategic thinker who doesn't lose craft when the stakes get high
• You're proactive and resourceful. You find the path, and move without waiting
• You ask smart questions, take feedback well, and make the work better every round

Compensation

The typical base salary range for this position is $143,400 - $216,900 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.

Equal Opportunity

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.