Patient Care Coordinator

AltaMed Health Services Corporation; Los Angeles (CA); On-site; USD 34,000 - 43,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

FSAs

Commuter benefits

Paid Time Off

Paid CME Days

Malpractice tail coverage

Tuition Reimbursement

Employee Discounts

Referral Bonus

Pet Care Insurance

Job summary

AltaMed Health Services Corporation in Los Angeles is seeking a Patient Care Coordinator to bridge communication between prospects, patients, and the community. The PCC advocates for patients, helping with non-medical issues and guiding families through enrollment and access to care.

This role emphasizes compassionate outreach, a high school diploma (or higher), and experience in customer service, outreach/marketing in healthcare.

Qualifications

• Minimum high school diploma required.
• B.S./B.A. degree in healthcare or business administration, or a related field of study, preferred.
• Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred.
• Minimum of 3 years of experience in Customer Service preferred.
• CAC certification is preferred or needs to be obtained within 90 days of employment.
• Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred.
• Experience working with underserved populations preferred.

Responsibilities

• Acts as a liaison between prospects, patients, AltaMed and the community it serves.
• Provides solutions to problems, concerns, and unmet needs for the entire family.
• Advocates for patients on non-medical issues related to their care experience.
• Assists patients and family members with enrollment and access to care.

Skills

Outreach experience

Customer service

Bilingual Spanish/English

Healthcare knowledge

CAC certification

Education

High school diploma

B.S./B.A. in healthcare or business administration

Job description

## Patient Care CoordinatorApply: In Person: Los Angeles, CA 90057: Santa Ana, CA 92704: Full time: Posted 2 Days Ago: JR10906**Grow Healthy**If you are as passionate about helping those in need as you are about growing your career, consider AltaMed. At AltaMed, your passion for helping others isn’t just welcomed – it’s nurtured, celebrated, and promoted, allowing you to grow while making a meaningful difference. We don’t just serve our communities; we are an integral part of them. By raising the expectations of what a community clinic can deliver, we demonstrate our belief that quality care is for everyone. Our commitment to providing exceptional care, despite any challenges, goes beyond just a job; it’s a calling that drives us forward every day.**Job Overview**The Patient Care Coordinator (PCC) acts as a liaison between prospects, patients, and AltaMed and the community it serves. This position provides a specific channel by which patients can seek solutions to problems, concerns, and unmet needs. Acts as a patient advocate for non-medical issues for the entire family. The PCC will assist patients and their family members with various concerns that relate to their overall experience at AltaMed. Such issues may include quality of care, staff interaction, access to care, enrollment assistance, general assistance, and information. **Minimum Requirements*** Minimum high school diploma required.* B.S./B.A. degree in healthcare or business administration, or a related field of study, preferred.* Minimum of 3 years of direct outreach/marketing/sales experience in the healthcare industry preferred.* Minimum of 3 years of experience in Customer Service preferred.* Certified Application Assessor (CAC) certification is preferred or needs to be obtained within 90 days of employment.* Bilingual Spanish/English or English/Mandarin Chinese or Cantonese or English/Vietnamese is strongly preferred.* Experience working with underserved populations preferred.**Compensation**$25.00 - $31.03 hourly**Compensation Disclaimer**Actual salary offers are considered by various factors, including budget, experience, skills, education, licensure and certifications, and other business considerations. The range is subject to change. AltaMed is committed to ensuring a fair and competitive compensation package that reflects the candidate's value and the role's strategic importance within the organization. This role may also qualify for discretionary bonuses or incentives.**Benefits & Career Development*** Medical, Dental and Vision insurance* 403(b) Retirement savings plans with employer matching contributions* Flexible Spending Accounts* Commuter Flexible Spending* Career Advancement & Development opportunities* Paid Time Off & Holidays* Paid CME Days* Malpractice insurance and tail coverage* Tuition Reimbursement Program* Corporate Employee Discounts* Employee Referral Bonus Program* Pet Care Insurance**Job Advertisement & Application Compliance Statement**AltaMed Health Services Corp. will consider qualified applicants with criminal history pursuant to the California Fair Chance Act and City of Los Angeles Fair Chance Ordinance for Employers. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if AltaMed Health Service Corp. is concerned about a conviction directly related to the job, you will be given a chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report.