Lead Convention Services Manager: Seamless Group Events

Rosen Hotels & Resorts; Orlando (FL); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Affordable Health Insurance

On-site Medical Center

Paid Vacation

Tuition Reimbursement

401(k) Retirement Savings Plan

Résumé du poste

Rosen Hotels & Resorts in Orlando seeks a Convention Services Manager to oversee all group-related communications with hotel departments, ensuring seamless coordination of events. You will meet with clients to understand needs, manage room reservations and setup, and communicate event details across teams to meet standards and client expectations.

The role requires coordinating with Sales, departments, and vendors, conducting pre-planning meetings, and providing on-site support during events.

Qualifications

• Minimum three years of convention services experience.
• Minimum two years of related management experience.
• Experience managing local and social catering operations.
• CMP or equivalent training preferred.

Responsabilités

• Serve as primary liaison for group contacts and coordinate conference details.
• Collaborate with Sales and maintain communication with hotel departments throughout events.
• Conduct pre-convention meetings to identify group needs and requirements.
• Prepare and distribute essential event documents (BEOs, program outlines, group resumes).
• Manage group room blocks and communicate changes to clients.
• Lead on-site support and act as the main contact for planners during events.

Connaissances

Client liaison

Event coordination

Communication

Team coordination

Formation

Bachelor’s/Associate in Hospitality Management or related

Outils

V1

Outlook

Word

Excel

Description du poste

Rosen Hotels & Resorts in Orlando seeks a Convention Services Manager to oversee all group-related communications with hotel departments, ensuring seamless coordination of events. You will meet with clients to understand needs, manage room reservations and setup, and communicate event details across teams to meet standards and client expectations.

The role requires coordinating with Sales, departments, and vendors, conducting pre-planning meetings, and providing on-site support during events.