Convention Services Manager

Rosen Hotels & Resorts; Orlando (FL); Sur place; USD 60 000 - 75 000; Plein temps

Avantages offerts par ce poste

Affordable Health Insurance

On-site Medical Center

Paid Vacation

Tuition Reimbursement

401(k) Retirement Savings Plan

Résumé du poste

Rosen Hotels & Resorts in Orlando seeks a Convention Services Manager to oversee all group-related communications with hotel departments, ensuring seamless coordination of events. You will meet with clients to understand needs, manage room reservations and setup, and communicate event details across teams to meet standards and client expectations.

The role requires coordinating with Sales, departments, and vendors, conducting pre-planning meetings, and providing on-site support during events.

Qualifications

• Minimum three years of convention services experience.
• Minimum two years of related management experience.
• Experience managing local and social catering operations.
• CMP or equivalent training preferred.

Responsabilités

• Serve as primary liaison for group contacts and coordinate conference details.
• Collaborate with Sales and maintain communication with hotel departments throughout events.
• Conduct pre-convention meetings to identify group needs and requirements.
• Prepare and distribute essential event documents (BEOs, program outlines, group resumes).
• Manage group room blocks and communicate changes to clients.
• Lead on-site support and act as the main contact for planners during events.

Connaissances

Client liaison

Event coordination

Communication

Team coordination

Formation

Bachelor’s/Associate in Hospitality Management or related

Outils

V1

Outlook

Word

Excel

Description du poste

Posted 4 days ago

Description

Summary:

The Convention Services Manager oversees all group-related communications with hotel departments, ensuring seamless coordination of events. They meet with clients to understand their needs, manage room reservations and setup, and communicate event details across teams. Their goal is to ensure every function runs smoothly and meets company standards and client expectations.

Responsibilities:

• Serve as the primary liaison for group contacts, gathering requirements and coordinating all conference details to ensure a successful event.
• Partner closely with Sales and maintain effective communication with all hotel departments throughout the event lifecycle.
• Conduct pre-planning and pre-convention meetings to identify group needs, expectations, and event requirements.
• Prepare, coordinate, and distribute key event documentation, including Group Resumes, Program Outlines, Banquet Event Orders (BEOs), VIP amenities, production schedules, security requests, and other operational details.
• Manage group room blocks, monitor pickup, and communicate changes, deadlines, and rooming list requirements to clients.
• Maintain proficiency in hotel systems and business software, including V1, Outlook, Word, and Excel.
• Demonstrate strong knowledge of food and beverage operations, banquet menus, and hotel services.
• Attend and actively participate in required departmental, operational, and event planning meetings.
• Provide on-site support and serve as the primary point of contact for meeting planners and group representatives during events.
• Coordinate with vendors and internal teams to ensure efficient production, exhibit, rigging, and load-in/load-out operations.
• Ensure compliance with fire codes, safety regulations, room capacities, rigging limitations, signage policies, and event space requirements.
• Maintain comprehensive knowledge of hotel facilities, policies, services, and convention space capabilities.
• Lead post-convention reviews, prepare event recap reports, and identify opportunities for continuous improvement.
• Uphold the highest standards of professionalism, integrity, and ethical conduct in all interactions with clients, vendors, and business partners.
• Comply with the company's drug-free and tobacco/nicotine-free policy.
• All other duties as assigned.

Experience/Qualifications:

• Minimum three years of related convention services experience required.
• Minimum two years of related management experience required.
• Experience managing local and social catering operations required.
• Prior experience in Convention Services in a resort-type facility is preferred.
• Prior experience in Convention Services Administration is preferred.
• Ability to lift to 25 lbs. frequently and 50 lbs. infrequently.
• Must be able to legally work in the USA.

Education and Certification(s)/License(s):

• Bachelor’s degree or associate degree in Hospitality Management, Marketing, or Business, or 2+ years of experience in hotel sales, catering or event management required.
• Certified Meeting Planner (CMP) preferred or previous similar training.

Discover Life at Rosen:
Your career is here in our diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity. It is this team who makes Rosen Hotels & Resorts® in Orlando one of Florida’s most respected hospitality companies to work for.

Benefits Our Associates Enjoy:

• Affordable Health and Dental Insurance
• On-site Medical Center
• Competitive Compensation
• Holiday Pay
• Birthday Pay
• Paid Vacation
• Paid Personal Days
• Tuition Reimbursement
• Higher Education Scholarships
• 401(k) Retirement Savings Plan
• Hospitality and Dining Discounts
• Family Outreach Center
• and Many More Benefits

We are proud to be an equal opportunity employer and a drug and nicotine-free workforce.