Lead, Continuous Improvement & Operational Excellence

Southern California Edison (SCE); Irwindale (CA); Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Hybrid work model

Equal Opportunity Employer

Job summary

Southern California Edison (SCE) seeks a Senior Advisor, Continuous Improvement to lead the deployment of Customer Service's improvement framework, partnering with leaders to identify performance gaps, solve operational challenges, and implement sustainable changes across end-to-end processes.

In this hybrid role, you will drive daily, weekly, and monthly reviews, develop KPI dashboards, and build a culture of accountability while protecting data integrity and supporting emergency readiness as

Qualifications

• Ten or more years of experience in business process improvement or operational excellence initiatives.
• Preferred experience applying Lean Six Sigma or other continuous improvement methodologies.
• Experience driving sustainable process improvements and using KPIs to sustain results.

Responsibilities

• Leads projects; defines scope, budget, timelines, teams, tasks, resources and issues.
• Develops and implements best practices and policies for end-to-end work management and digital transformations.
• Applies Lean Six Sigma, Agile and similar PM principles to streamline processes.
• Builds relationships across the organization to improve department performance.
• Manages resources to optimize processes and data quality; prioritizes technology projects within budget.
• Analyses and reports operational and technical data to support business operations.
• Designs KPIs to align with strategy and leads initiatives to improve customer satisfaction.
• Protects confidential data and ensures security/compliance in all activities.

Skills

Lean Six Sigma

Agile

Performance metrics

Problem-solving

Change management

Communication

Cross-functional collaboration

Job description

Southern California Edison (SCE) seeks a Senior Advisor, Continuous Improvement to lead the deployment of Customer Service's improvement framework, partnering with leaders to identify performance gaps, solve operational challenges, and implement sustainable changes across end-to-end processes.

In this hybrid role, you will drive daily, weekly, and monthly reviews, develop KPI dashboards, and build a culture of accountability while protecting data integrity and supporting emergency readiness as