Lead Contents & Structure Cleaning Manager

SERVPRO of Jackson & Jennings Counties; Columbus (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Company car

Competitive salary

Dental insurance

Job summary

SERVPRO of Jackson & Jennings Counties is seeking a hands-on Contents & Structure Cleaning Lead/Manager in Columbus, Indiana to lead field crews and grow our contents and structure-cleaning operations. This working manager role requires directing employees, setting expectations, and communicating with customers while working alongside the crew.

You will oversee cleaning after fire, smoke, soot, and water damage, coordinate scheduling, and ensure quality standards.

Qualifications

• Experience leading or supervising cleaning crews.
• Strong customer-service and communication skills.
• Able to make decisions in the field and hold teams accountable.
• Willing to be a working manager, not just a supervisor from the office.

Responsibilities

• Lead and manage cleaning and contents crews in the field.
• Assign daily responsibilities and keep crews productive, organized, and on schedule.
• Train employees on proper cleaning techniques, job procedures, safety, and quality expectations.
• Work alongside the crew and step in wherever needed to keep jobs moving.
• Oversee structure cleaning following fire, smoke, soot, water, and other property damage.
• Lead contents cleaning, pack-outs, inventory, handling, and pack-backs.
• Perform quality-control checks and ensure work meets company standards before completion.
• Communicate directly with homeowners and customers throughout the project.
• Explain the cleaning process, answer questions, and address customer concerns professionally.
• Coordinate with production management and other departments regarding scheduling, staffing, equipment, and job progress.
• Maintain organized job sites and identify problems early so solutions can be put in place quickly.
• Help improve cleaning processes and efficiencies as the department grows.

Skills

Crew leadership

Customer service

Field decision-making

Time management

Bilingual EN/ES

Job description

SERVPRO of Jackson & Jennings Counties is seeking a hands-on Contents & Structure Cleaning Lead/Manager in Columbus, Indiana to lead field crews and grow our contents and structure-cleaning operations. This working manager role requires directing employees, setting expectations, and communicating with customers while working alongside the crew.

You will oversee cleaning after fire, smoke, soot, and water damage, coordinate scheduling, and ensure quality standards.