Lead Contents Restoration Operations (Denver)

IICRC; Denver (CO); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Opportunity for advancement

Training & development

Job summary

IICRC is seeking an experienced Contents Restoration Operations Manager for the Denver metro area. This full-time, on-site role leads the contents division across water, fire, smoke and mold losses, handling inventory, pack-out, cleaning, storage and return.

You’ll manage crew performance, profitability and carrier relationships. You will own day-to-day operations, inventories, adjuster relationships, and cost tracking, while coaching technicians and expanding repeatable processes as volume

Qualifications

• 4+ years in contents restoration, textile cleaning or a closely related field.
• Experience supervising field crews and managing multiple jobs at once.
• Working knowledge of contents pricing and insurance claim documentation.
• Comfort with inventory and estimating software.
• Clear, professional communication with homeowners, adjusters and property managers.
• Strong organization and follow-through.
• Valid driver’s license and clean driving record.

Responsibilities

• Run day-to-day contents operations: crew assignments, daily schedules and job sequencing across the metro area.
• Lead field inventories and documentation so every item is tracked, photographed and defensible on the claim.
• Manage the adjuster relationship on your jobs from first scope through approvals, supplements and final close.
• Write and review contents estimates, and drive invoicing and collections to completion.
• Choose the right cleaning and restoration method for each material and type of damage.
• Oversee warehouse storage, inventory control and move-back logistics.
• Track labor, material and transport costs against estimate and act early when a job drifts.
• Inspect completed work before it goes back to the customer.
• Hire, train and coach technicians and crew leads; build repeatable processes as volume grows.

Skills

Contents restoration experience

Crew supervision

Insurance claims documentation

Inventory & estimating software

Professional communication

Organizational skills

Valid driver's license

Tools

Xactimate

XactContents

iCAT

ENCIRCLE

Job description

IICRC is seeking an experienced Contents Restoration Operations Manager for the Denver metro area. This full-time, on-site role leads the contents division across water, fire, smoke and mold losses, handling inventory, pack-out, cleaning, storage and return.

You’ll manage crew performance, profitability and carrier relationships. You will own day-to-day operations, inventories, adjuster relationships, and cost tracking, while coaching technicians and expanding repeatable processes as volume