Lead Contents Restoration Manager — Projects & Team Leader

Saigepartners; Omaha, Northern (NE, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Saigepartners in Omaha, NE is seeking a Contents Restoration Manager to lead contents restoration projects from pack-outs to pack-backs, ensuring quality and client satisfaction.

The role requires at least 3 years in contents cleaning/restoration, supervisory experience, and a valid driver's license; industry certifications are a plus. You will coordinate crews, communicate with insurers, and supervise contents technicians while maintaining documentation.

Qualifications

• Minimum of 3 years of experience in contents cleaning, restoration, or a related field.
• Previous supervisory or management experience preferred.
• Experience working with fire, water, smoke, and other damaged contents.
• Knowledge of contents inventory systems, pack-outs, cleaning processes, storage, and pack-back procedures.
• Valid driver’s license required.
• Industry certifications are a plus.

Responsibilities

• Oversee contents restoration projects from start to finish.
• Manage the customer experience and ensure a high level of customer satisfaction.
• Coordinate pack-outs, inventory, contents cleaning, storage, and pack-back operations.
• Schedule and coordinate crews, subcontractors, equipment, and other resources.
• Monitor project timelines, workflow, and completion to ensure jobs remain on track.
• Inspect contents cleaning and restoration work to ensure quality standards are met.
• Maintain accurate project documentation, inventory records, and job files.
• Communicate effectively with customers, insurance adjusters, vendors, subcontractors, and internal teams.
• Monitor contents-related expenses, equipment, supplies, and materials.
• Lead, train, coach, and supervise Contents Technicians and team leads.
• Recruit, develop, and retain members of the contents team.
• Establish accountability and promote a positive, team-oriented work environment.
• Ensure employees follow safe work practices and company policies.
• Respond to emergency service calls and provide operational support as needed.
• Identify opportunities to improve processes, efficiency, customer service, and overall contents operations.
• Stay current on industry practices, restoration procedures, and contents restoration techniques.

Skills

Contents restoration experience

Supervisory/management experience

Customer service skills

Team leadership

Organizational skills

Communication skills

Problem-solving

Attention to detail

Driver's license

Education

High school diploma or GED

Job description

Saigepartners in Omaha, NE is seeking a Contents Restoration Manager to lead contents restoration projects from pack-outs to pack-backs, ensuring quality and client satisfaction.

The role requires at least 3 years in contents cleaning/restoration, supervisory experience, and a valid driver's license; industry certifications are a plus. You will coordinate crews, communicate with insurers, and supervise contents technicians while maintaining documentation.