Lead Contents Crew Chief - Restoration

SERVPRO of The Saint Croix Valley; Hudson (WI); On-site; USD 26,000 - 33,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Competitive salary

Dental insurance

Free uniforms

Health insurance

Paid time off

Vision insurance

Profit sharing

Training & development

Advancement opportunities

Job summary

SERVPRO of The Saint Croix Valley is seeking a Contents Crew Chief to lead and oversee the inventory, packing, cleaning, and restoration of personal belongings affected by fire, water, and mold damage. This role requires strong leadership, attention to detail, and the ability to coordinate a team while delivering outstanding customer service.

You’ll train on our restoration software and equipment, supervise technicians, ensure safety and quality, and communicate with customers and insurance

Qualifications

• High school diploma or equivalent.
• 2-5 years of experience in contents restoration, moving, packing, or a related field.
• Prior leadership or supervisory experience preferred.
• Strong attention to detail and excellent organizational skills.
• Ability to lift up to 50 lbs and work in physically demanding conditions.
• Excellent communication and customer service skills.
• Ability to multitask, delegate, and problem-solve effectively.
• Proficiency in using restoration software for documentation and inventory (training provided).
• Valid driver’s license with a clean driving record.
• Ability to pass a background check and drug screening.

Responsibilities

• Supervise and lead a team of Technicians in packing, transporting, cleaning, and restoring personal belongings.
• Conduct detailed inventory of affected contents using company software.
• Ensure proper handling and care of customer belongings throughout the restoration process.
• Operate and train team members on specialized cleaning equipment such as ultrasonic and ozone machines.
• Communicate with customers and insurance adjusters regarding the status of their belongings.
• Oversee the organization and storage of customer property in a secure warehouse.
• Ensure work is completed according to company and industry standards.
• Maintain accurate documentation of job progress, equipment usage, and customer interactions.
• Follow safety protocols and enforce proper handling procedures for hazardous materials.
• Assist in training new team members and ensure high-quality performance from all crew members.
• Report any project challenges to management and suggest solutions.

Skills

Leadership

Attention to detail

Customer service

Communication

Multitasking

Problem-solving

Education

High school diploma or equivalent

Tools

Restoration software

Job description

SERVPRO of The Saint Croix Valley is seeking a Contents Crew Chief to lead and oversee the inventory, packing, cleaning, and restoration of personal belongings affected by fire, water, and mold damage. This role requires strong leadership, attention to detail, and the ability to coordinate a team while delivering outstanding customer service.

You’ll train on our restoration software and equipment, supervise technicians, ensure safety and quality, and communicate with customers and insurance