Fire Restoration Lead: Field Ops & Client Experience

SERVPRO of Burnsville / Lakeville; Lakeville (MN); On-site; USD 55,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) matching

Free uniforms

Paid time off

Company parties

Training & development

Opportunity for advancement

Holiday pay

Job summary

SERVPRO of Burnsville / Lakeville is seeking a Fire Restoration Supervisor to lead field teams, coordinate mitigation to contents handling, and ensure exceptional customer experiences on every job site. This role requires hands-on leadership, attention to safety, and the ability to manage multiple restoration phases in a fast-paced environment.

You will oversee technicians, communicate clearly with clients, and ensure compliance with industry standards.

Qualifications

• IICRC certification preferred; training provided.
• Experience in fire restoration is preferred.
• High school diploma or GED required.

Responsibilities

• Facilitate a positive customer experience and ensure satisfaction of services performed
• Lead restoration technicians and clearly communicate expectations, schedules, and project goals
• Coordinate and supervise all phases of the restoration process - mitigation through contents inventory & cleaning
• Ensure safe jobsite practices and verify compliance with SERVPRO, IICRC, and OSHA standards
• Manage equipment, inventory, job documentation, and crew scheduling
• Perform safety assessments, job inspections, and communicate findings to clients and internal staff
• Serve as a mentor and coach to technicians, supporting their professional development
• Handle customer debriefs and walk-throughs with professionalism and empathy
• Be prepared to respond when the unexpected happens - some situations may require flexibility beyond standard business hours

Education

High school diploma/GED

IICRC certification (preferred)

Fire restoration experience (preferred)

Job description

SERVPRO of Burnsville / Lakeville is seeking a Fire Restoration Supervisor to lead field teams, coordinate mitigation to contents handling, and ensure exceptional customer experiences on every job site. This role requires hands-on leadership, attention to safety, and the ability to manage multiple restoration phases in a fast-paced environment.

You will oversee technicians, communicate clearly with clients, and ensure compliance with industry standards.