Lead, Content Process & Training Excellence

Ahold Delhaize USA; Scarborough (ME); Hybrid; USD 121,000 - 181,000; Full time

Job summary

Ahold Delhaize USA is seeking a Manager III Content Process Standards & Training in Scarborough, ME, within a hybrid work model combining in-person and remote days. The role leads the development and management of training materials, platforms, and content strategies to drive employee capability and performance.

The position requires 5-7 years of training leadership, proficiency with LMS (SuccessFactors, Cornerstone), e-learning tools (Articulate Storyline, Captivate), and strong data reporting

Qualifications

• Bachelor's Degree or equivalent of related work experience or 5-7 years of related work experience.
• 5-7 years of experience in managing a team responsible for the design and implementation of training programs.
• 5 years experience in designing training programs for a small to medium sized organization.
• Proficient in Microsoft Outlook, Teams, Visio, Word, Powerpoint, Share Point, LMS and Excel.
• Ability to interpret data, identify trends, and apply insights to improve training effectiveness.
• Strong written and verbal communication skills for creating clear content and stakeholder updates.
• Skilled at working cross-functionally and fostering partnerships to gather input and validate content.
• Ability to coach, mentor, and create an environment where diverse perspectives are valued.
• Capacity to manage challenges constructively and adapt solutions to changing needs.
• Proficiency in administering and maintaining LMS platforms (e.g., SuccessFactors, Cornerstone).
• Experience with e-learning authoring tools (Articulate Storyline, Captivate), video editing software, and graphic design basics.
• Ability to use Excel, Power BI, or similar tools for reporting and insights.
• Familiarity with SharePoint, Teams, and other tools for content sharing and communication.
• Understanding how to leverage technology to streamline training delivery and track performance.

Responsibilities

• Design and maintain engaging, scalable training materials across multiple formats (digital, instructor-led, microlearning) to meet diverse learner needs; ensure content meets compliance and business goals while inspiring learners to adopt best practices.
• Oversee learning management systems (LMS) and other digital platforms to ensure seamless delivery and tracking of training programs, improve usability and reporting, and collaborate with IT/vendors to resolve issues.
• Manage and develop a team of content creators, instructional designers, and training specialists by coaching and providing growth opportunities; lead inclusively to deliver learning solutions aligned with goals.
• Build collaborative partnerships with subject matter experts, operations leaders, and HR to identify training needs and improvement opportunities; ensure clarity and alignment across stakeholders.
• Use data and learner feedback to refine content and delivery methods, aligning training initiatives with organizational priorities and driving impactful outcomes.

Skills

Outlook

Teams

Visio

Word

PowerPoint

SharePoint

LMS

Excel

Data analysis

Power BI

Cross-functional collaboration

Education

Bachelor's degree or equivalent

5-7 years related experience

Tools

Articulate Storyline

Captivate

Video editing software

Graphic design basics

SuccessFactors

Cornerstone

LMS administration

Job description

Ahold Delhaize USA is seeking a Manager III Content Process Standards & Training in Scarborough, ME, within a hybrid work model combining in-person and remote days. The role leads the development and management of training materials, platforms, and content strategies to drive employee capability and performance.

The position requires 5-7 years of training leadership, proficiency with LMS (SuccessFactors, Cornerstone), e-learning tools (Articulate Storyline, Captivate), and strong data reporting