Lead Content Designer — AI Voices & Product UX

Content Creators; New York (NY); On-site; USD 196,000 - 265,000; Full time

Job summary

Harvey is seeking a Content Designer in New York to shape how users understand, interact with, and trust our product. You will lead content across interfaces and AI responses, defining terminology and interaction patterns, and guiding Harvey's expressive voice.

Working with product design, engineering, PMs, and AI researchers, you will establish a scalable content practice, creating tools and guidance that help teams apply standards and ship high-quality AI-driven experiences at speed.

Qualifications

• 8+ years (Staff) in content design, UX writing, or content strategy, with a portfolio that demonstrates your best work.
• Ability to translate complex concepts into clear, intuitive language for expert audiences.
• Deep understanding of voice, tone, and content systems, with a strong sense of writing craft.
• Ability to design AI experiences and use AI-assisted tools to scale content quality.
• Ability to move between content details and broader strategy, building a content practice while maintaining a high pace of execution and quality bar.
• Ability to clearly articulate system decisions and tradeoffs to designers, engineers, and cross-functional partners
• Strong opinions, loosely held, being comfortable challenging conventions and evolving best practices as the discipline changes
• Comfort operating in ambiguous problem spaces and bringing structure where it doesn't yet exist
• Excellent communication and storytelling skills to articulate content decisions and rationale.

Responsibilities

• Define Harvey's voice, tone, and content principles across interfaces and AI responses.
• Lead content design of key experiences, from initial concept through polished execution.
• Develop AI-assisted tools and guidance that help teams apply content standards as they build.
• Champion a high design bar, helping the team make thoughtful, intentional decisions at every step.

Skills

Content design

UX writing

Content strategy

Voice and tone

AI content design

Systems thinking

Cross-functional collaboration

Communication & storytelling

Ambiguity navigation

Job description

Harvey is seeking a Content Designer in New York to shape how users understand, interact with, and trust our product. You will lead content across interfaces and AI responses, defining terminology and interaction patterns, and guiding Harvey's expressive voice.

Working with product design, engineering, PMs, and AI researchers, you will establish a scalable content practice, creating tools and guidance that help teams apply standards and ship high-quality AI-driven experiences at speed.