Lead Consumer Lending: Processing & Underwriting

Marmon Holdings, Inc.; Westlake, Northern (OH, KY); Hybrid; USD 55,000 - 75,000; Full time

Job summary

Marmon Holdings, Inc. in Westlake, OH is seeking a Consumer Lending Supervisor to oversee loan processing and manual underwriting. You will lead processing staff, ensure SLA adherence, and guide credit decisions within policy. This role requires strong leadership, regulatory awareness, and hands-on underwriting support as needed.

The position emphasizes team coaching, workload management, and QA reviews to maintain efficiency and customer service standards in a high-volume environment.

Qualifications

• High school diploma or equivalent required; college degree preferred.
• At least 3 years of consumer lending, processing, underwriting, or related experience.
• Prior team lead or supervisory experience preferred.
• Experience reviewing applications and resolving documentation issues.
• Equivalent education and experience may be considered.

Responsibilities

• Supervise evening loan processing and manual underwriting activities.
• Assign workloads and manage queue coverage and service levels.
• Review and decision applications within delegated authority as needed.
• Resolve escalated application, documentation, and merchant questions.
• Ensure decisions follow credit policy, procedures, and regulatory requirements.
• Monitor productivity, quality, turnaround time, and attendance.
• Complete quality reviews and provide coaching and feedback.
• Train staff on systems, procedures, and documentation requirements.
• Escalate material credit, fraud, staffing, or system issues.
• Provide direct processing and underwriting support as needed.

Skills

Front-line leadership

Coaching and performance management

Knowledge of consumer lending

Loan processing

Manual underwriting

Credit policy compliance

Regulatory awareness

Problem solving

Organization and prioritization

Written and verbal communication

Loan systems

Education

High school diploma or equivalent

Tools

Microsoft Office

Fraud tools

Loan systems

Job description

Marmon Holdings, Inc. in Westlake, OH is seeking a Consumer Lending Supervisor to oversee loan processing and manual underwriting. You will lead processing staff, ensure SLA adherence, and guide credit decisions within policy. This role requires strong leadership, regulatory awareness, and hands-on underwriting support as needed.

The position emphasizes team coaching, workload management, and QA reviews to maintain efficiency and customer service standards in a high-volume environment.