Consumer Lending Supervisor

United Consumer Financial Services; Westlake (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

United Consumer Financial Services is seeking a Consumer Lending Supervisor to oversee loan processing and manual underwriting, ensuring efficient workflows and timely decisions.

You will lead processing staff, monitor metrics, coach team members, ensure policy compliance, and provide hands-on support when needed to maintain quality customer service.

Qualifications

• 3+ years in consumer lending, processing, underwriting, or related area.
• Prior team lead or supervisory experience preferred.
• Experience reviewing applications and resolving documentation issues.
• Equivalent education and experience may be considered.

Responsibilities

• Supervise evening loan processing and manual underwriting.
• Assign workloads and manage queue coverage and SLAs.
• Review and decide applications within delegated authority.
• Resolve escalated questions from applicants and merchants.
• Ensure decisions follow credit policy and regulatory requirements.
• Monitor productivity, quality, turnaround time, and attendance.
• Provide coaching, training, and performance feedback.
• Escalate material credit, fraud, staffing, or system issues.
• Provide hands-on processing support as needed.

Skills

Front-line leadership

Consumer lending knowledge

Credit policy application

Judgment in high-volume environment

Organization & prioritization

Communication skills

Loan systems proficiency

Microsoft Office proficiency

Education

High school diploma or equivalent

College degree preferred

Tools

Loan systems

Microsoft Office

Fraud tools

Job description

United Consumer Financial Services Compa

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best.

The Consumer Lending Supervisor is responsible for overseeing loan processing and manual underwriting operations to ensure efficient workflow, timely decision-making, and adherence to service level expectations. This role provides leadership and support to processing and underwriting staff by assigning workloads, monitoring productivity and quality, conducting coaching and training, and ensuring compliance with credit policies, procedures, and regulatory requirements. The supervisor also serves as an escalation point for complex applications, merchant inquiries, documentation issues, and operational challenges, while providing hands-on underwriting and processing support as needed to maintain operational excellence and customer service standards.

Essential Duties & Responsibilities

• Supervise evening loan processing and manual underwriting activities.
• Assign workloads and manage queue coverage and service levels.
• Review and decision applications within delegated authority as needed.
• Resolve escalated application, documentation, and merchant questions.
• Ensure decisions follow credit policy, procedures, and regulatory requirements.
• Monitor productivity, quality, turnaround time, and attendance.
• Complete quality reviews and provide coaching and feedback.
• Train staff on systems, procedures, and documentation requirements.
• Escalate material credit, fraud, staffing, or system issues.
• Provide direct processing and underwriting support as needed.

Skills & Abilities

• Front-line leadership, coaching, and performance management.
• Knowledge of consumer lending, loan processing, and manual underwriting.
• Ability to apply credit policy and delegated lending authority.
• Sound judgment in a high-volume environment.
• Strong organization, prioritization, and problem-solving skills.
• Clear written and verbal communication.
• Proficiency with loan systems, Microsoft Office, and fraud tools.

Minimum Qualifications

• High school diploma or equivalent required; college degree preferred.
• At least 3 years of consumer lending, processing, underwriting, or related experience.
• Prior team lead or supervisory experience preferred.
• Experience reviewing applications and resolving documentation issues.
• Equivalent education and experience may be considered.

Following receipt of a conditional offer of employment, candidates will be required to complete additional job-related screening processes as permitted or required by applicable law.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], and please be sure to include the title and the location of the position for which you are applying.