Evening Loan Processing & Underwriting Lead

United Consumer Financial Services Compa; Westlake (OH); On-site; USD 65,000 - 90,000; Full time

Job summary

Marmon Holdings invites a Consumer Lending Supervisor to lead loan processing and manual underwriting, ensuring timely decisions and adherence to credit policies. The role provides leadership and coaching to processing and underwriting staff while monitoring productivity and quality to meet service levels.

Reporting to management, you will handle escalations, ensure regulatory compliance, and provide hands-on underwriting support as needed to maintain exceptional customer service standards

Qualifications

• Minimum of high school diploma; college degree preferred.
• 3+ years in consumer lending, processing, underwriting, or related fields.
• Prior supervision or team-lead experience is preferred.
• Experience reviewing applications and resolving documentation issues.

Responsibilities

• Supervise evening loan processing and manual underwriting activities.
• Assign workloads and manage queue coverage and service levels.
• Review and decision applications within delegated authority as needed.
• Resolve escalated questions about applications, docs, and merchants.
• Ensure decisions follow credit policy, procedures, and regulatory requirements.
• Monitor productivity, quality, turnaround time, and attendance.
• Provide coaching, feedback, and staff training on systems and procedures.
• Escalate material credit, fraud, staffing, or system issues as needed.
• Provide hands-on processing and underwriting support when required.

Skills

Front-line leadership

Consumer lending knowledge

Loan processing & underwriting

Credit policy adherence

Regulatory compliance

Coaching and training

Communication skills

Proficiency with loan systems

Microsoft Office

Education

High school diploma or equivalent

College degree preferred

Tools

Fraud tools

LOS software

Job description

Marmon Holdings invites a Consumer Lending Supervisor to lead loan processing and manual underwriting, ensuring timely decisions and adherence to credit policies. The role provides leadership and coaching to processing and underwriting staff while monitoring productivity and quality to meet service levels.

Reporting to management, you will handle escalations, ensure regulatory compliance, and provide hands-on underwriting support as needed to maintain exceptional customer service standards