Lead Consultant (Remote)

Remote; San Francisco (CA); Remote; USD 80,000 - 200,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO and holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a driven Lead Consultant to guide IT operations for our Vault suite across enterprise customers. You will lead a team, manage agile release plans, and coordinate with customer stakeholders and third parties.

This remote, full-time role offers exposure to life sciences SaaS, with occasional travel and a path to drive adoption and optimization of Veeva Vault features.

Qualifications

• 5+ years of experience in IT Project Management, Consulting, or Product Management
• Proven ability to lead implementation and/or IT operations as a consultant or IT lead
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience

Responsibilities

• Lead IT Operations at customers for Veeva’s R&D SaaS solutions
• Function as a primary customer liaison between implementation teams, customer stakeholders, and 3rd parties
• Oversee customer release management programs including resource planning, release tracking, and forecasting
• Analyze customer requirements and new product features to develop adoption and enhancement roadmaps
• Guide customers in adopting Vault and best practices for post-implementation success

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.

At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.

As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.

Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role

Are you passionate about continuous innovation, building long-term customer relationships, and providing value through agile delivery? Do you enjoy tackling large-scale, complex problems?

Veeva Systems is looking for driven, self-motivated Lead Consultants with a passion for empowering enterprise companies with best-of-breed cloud-based technology. Veeva’s Vault Development Cloud helps organizations eliminate silos and transforms business processes across clinical, regulatory, quality, and drug safety with greater efficiency and compliance.

Lead Consultants within our practice will be responsible for leading a team of Veeva colleagues in developing and executing a strategic roadmap of enhancements for a customer’s Veeva Vault products. You’ll oversee implementing an agile release methodology and managing operations across customer QA, IT, and Business teams. In this role, you’ll have an opportunity to partner and build relationships with some of Veeva’s largest, most complex, and strategic customers.

This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing, role with occasional travel requirements.

Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

• Lead IT Operations at our customers for Veeva’s R&D SaaS solutions

• Function as a Primary customer liaison managing communication between implementation teams, customer stakeholders, and 3rd parties

• Oversee customer release management programs including resource planning, release tracking, and forecasting

• Analyze customer requirements and new product features to develop customer adoption and enhancement roadmaps

• Guide customers in adopting Vault and industry best practices as part of post-implementation programs focused on the holistic success and continuous improvement of the customer

Requirements

• 5+ years of experience in IT Project Management, Support, Consulting, or Product Management

• Proven track record leading implementation and/or IT operations as a consultant, business analyst, or IT lead and/or business sponsor

• Proven ability to work both independently and in teams in a dynamic, fast-moving environment

• Good understanding of SaaS and GxP principles

• Ability to quickly understand business requirements and design creative solutions

• Excellent verbal and written communication skills

• Bachelor’s degree or equivalent relevant experience

Nice to Have

• Experience in the Lifesciences Quality, Clinical, Regulatory, or Drug Safety spaces

• Experience with Data or Content Management applications

• Direct experience with systems such as Veeva Vault, Documentum, D2, OpenText, SharePoint, FirstDoc, FirstPoint, NextDocs, CARA, MasterControl, TrackWise QMS, BioClinica, IMPACT, Siebel CTMS, Wingspan eTMF, InForm EDC, RAVE, docuBridge, Global Register, goBalto

• PMP certification

Perks & Benefits

• Medical, dental, vision, and basic life insurance

• Flexible PTO and company paid holidays

• Retirement programs

• 1% charitable giving program

Compensation

• Base pay: $80,000 - $200,000

• The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.