Lead Conference Services & Events Manager

Aramark; Beaverton (OR); On-site; USD 55,000 - 90,000; Full time

Job summary

Aramark’s LifeWorks Restaurant Group seeks a Conference Services Manager to lead on-site operations for assigned conference centers, coordinating readiness, coordination with internal teams and vendors to meet client needs.

You will drive safety, guest experience, and operational excellence across high-profile events, with a focus on room readiness, signage, and post-event recovery. The role emphasizes collaboration and continuous improvement.

Qualifications

• Minimum of 2 years supporting conference or events services.
• Certified Meeting Planner certification is preferred.
• Certified Government Meeting Planner certification is preferred.
• Experience with computer applications including Microsoft Office, Momentous, Delphi, Opera or other event management systems.

Responsibilities

• Act as the single point of accountability during assigned coverage hours, ensuring seamless communication between planners, internal teams, vendors, and partners.
• Validate and manage all event details in Momentus, confirming room setups, service requirements, timelines, and special requests align with client expectations.
• Review event schedules and Event Orders to proactively identify conflicts, overlaps, safety concerns, and opportunities to improve room layouts, traffic flow, and attendee experience.
• Coordinate and support large-scale, multi-day, and high-profile events, including major load-ins, guest arrivals, peak activity periods, and venue transitions.
• Lead overall building and meeting room readiness, ensuring consistent quality, safety, cleanliness, and hospitality standards across all spaces.
• Conduct regular building and operational rounds, overseeing docks, loading zones, fire lanes, parking needs, and high-traffic areas in coordination with security teams.
• Oversee wayfinding, room signage, printed materials, building communications, building hours of operation, and staffing coverage.
• Collaborate with Event Operations Coordinators (EOCs) to assess and address custodial deficiencies and review furniture and infrastructure.
• Approve and coordinate event requests, including custom build-outs, elevated work platforms, scissor lift usage, and high-access operational needs.
• Manage event supplies and operational inventory, ensuring adequate stock, proper storage, timely deployment, and post-event recovery of event materials.
• Oversee warehouse items and high-value cage assets, maintaining accurate inventory tracking, condition assessments, and loss prevention measures.
• Coordinate inventory equipment, and supply movement to support efficient event setups, breakdowns, and venue resets.
• Meet regularly with the Director of Conference Services and key stakeholders to communicate updates, align priorities, and advance operational initiatives.
• Drive continuous improvement initiatives through data-driven insights and cross-functional collaboration.
• Produce, analyze, and report on operational data and performance metrics to identify trends, efficiencies, and improvement opportunities.
• Create and distribute the daily operational report, outlining all upcoming conference center events and key operational considerations.
• Develop, document, and maintain Standard Operating Procedures (SOPs), operational guidelines, and project documentation for event teams, partners, and vendors.
• Identify opportunities to streamline workflows, enhance safety, and elevate hospitality standards across conference services operations.
• Represent ARAMARK and the Conference Center in such a manner as to enhance their reputation.
• Monitor safety, logistics, and guest hospitality throughout all phases of events, ensuring compliance with safety protocols and service standards.
• Support attendee flow, line management, ushering, and guest experience for high-volume events, including specialized venues such as the Stanford Theatre and attendee ingress/egress.
• Serve as an on-site problem solver during live events, quickly addressing operational, safety, or guest service issues as they arise.
• Perform the above as well as additional assigned duties by the Conference Service Director.

Skills

Event planning

Customer service

Education

Certified Meeting Planner

Certified Government Meeting Planner

Tools

CVENT

WebEx

MS Teams

Momentus

Delphi

Opera

Job description

Aramark’s LifeWorks Restaurant Group seeks a Conference Services Manager to lead on-site operations for assigned conference centers, coordinating readiness, coordination with internal teams and vendors to meet client needs.

You will drive safety, guest experience, and operational excellence across high-profile events, with a focus on room readiness, signage, and post-event recovery. The role emphasizes collaboration and continuous improvement.