Lead Concierge Full Time

LASI Security Company, Inc.; Washington, Northern (District of Columbia, KY); Hybrid; USD 60,174,000 - 63,039,000; Full time

Job summary

Guardian Service Industries is seeking an experienced Concierge for luxury communities in Washington, DC. The ideal candidate will excel in residential hospitality, delivering top-tier member service and maintaining strong relationships at the front desk.

You should be outgoing, energetic, and professional with problem-solving skills to run the front desk efficiently. Pay rate is $21.00–$22.00 per hour with a Tuesday–Saturday 7:00am–3:00pm schedule.

Qualifications

• High school diploma or equivalent required.
• Prior residential concierge experience.
• Experience with 250+ units (desirable).
• Experience with Building Link, Yardi, Rent Café, Entrata preferred.
• Strong written and oral communication and interpersonal skills.
• Computer literacy to submit reports and logs.
• Neat, professional appearance.
• Excellent customer service and people skills.
• Detail oriented with multi-tasking ability.
• Strong planning, organization, and time management.
• Excellent attendance and punctuality.
• Background check and reference verification.

Responsibilities

• Provide excellent member service and maintain professional relationships.
• Manage front desk operations for luxury communities.
• Assist residents with inquiries and referrals.
• Maintain logs and produce signage as needed.

Skills

Customer service

Communication skills

Interpersonal skills

Organizational skills

Time management

Problem solving

Detail oriented

Attendance/punctuality

Education

High school diploma or equivalent

Tools

Building Link

Yardi

Rent Café

Entrata

Job description

Description

The Company

Guardian Security Services is seeking experienced and qualified Concierge for luxury communities in Washington, DC area. The ideal candidate will be skilled and experienced in the residential hospitality field. He/she will be responsible for providing excellent member service and maintaining strong professional relationships.

Candidate should also be an outgoing, high energy, driven, and professional person who has a sincere interest in problem solving, and running the front desk efficiently.

Pay rate: $21.00 / hr - $22.00 / hr

Schedule and shift: Tuesday through Saturday (7:00am - 3:00pm)

Qualifications/Requirements

• High school diploma or equivalent required.
• Prior residential concierge experience.
• Worked with 250+ units (desirable).
• Experience with Building Link, Yardi, Rent Café, Entrata, et.al. preferred
• Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public.
• Need to have computer literacy skills to submit reports, maintain logs, produce signage, etc.
• Neat and professional appearance.
• Ability to provide excellent customer service and work well with people.
• Detail oriented and able to handle multiple functions at the same time.
• Must display exceptional communication skills.
• Must be knowledgeable of the local area, tourist attractions, restaurants, and transportation services.
• Must be flexible and have open availability. Schedules are inclusive of weekends and flexibility is a must to assist with around-the-clock coverage.
• Must display strong planning, organizational, and time management skills.
• Ability to maintain exceptional attendance and punctuality standard.
• Upon hire, employee must successfully complete a background investigation and reference check

A detailed scope-of-work will be discussed during the interview process.

The requirements and duties described above may be modified or waived by the Company in its sole discretion without notice.

Guardian Service Industries is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, religion, color, national origin, sex, age, marital status, sexual orientation, gender identity, pregnancy, citizenship, status as a protected veteran, or status as a qualified individual with disability, or any other characteristic protected by applicable law. Guardian Service Industries is committed to integrity, excellence, and diversity among its employees.