Lead Concierge — Elevate Senior Living Experience

Resort Lifestyle Communities; Huntley (IL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with employer match

Benefit stipend

Access your pay anytime

Job summary

Resort Lifestyle Communities (RLC) seeks a Lead Concierge to greet residents, families, and guests, provide valet parking, and deliver a high-touch, welcoming experience as part of the community leadership team. Role emphasizes operational support, coordination of transportation, event setup, safety, and training of new Concierges.

Candidates should be 21+, have a valid driver’s license, good communication skills, and proficiency in Microsoft Office; shifts Tue–Sat 7:00am–3:30pm; food handler

Qualifications

• 21+ with valid driver's license and clean driving record
• Ability to work Tue-Sat 7:00am–3:30pm
• High school diploma or GED
• Strong problem-solving, organizational, and multitasking skills
• Previous customer service experience and professional appearance
• Excellent communication and interpersonal skills
• Adaptable and flexible to shifting priorities; willing to assist in various areas
• Team-oriented with proactive approach and attention to detail
• Knowledge of the local community preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to communicate effectively in English with residents, guests and staff
• Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire

Responsibilities

• Greet residents, families and guests; provide valet parking; ensure excellent phone service
• Coordinate transportation, maintain records, manage guest-suite reservations, assist with room-service and dining during peak times
• Attend team meetings and train new Concierges; provide leadership coverage when Managers are unavailable
• Respond to emergencies, monitor call systems, coordinate with emergency services, and guide residents during severe weather
• Maintain cleanliness in common areas and secure exterior doors
• Welcome new residents and guide orientation process

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Organizational skills

Multitasking

Teamwork

English proficiency

MS Office

Flexibility

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Resort Lifestyle Communities (RLC) seeks a Lead Concierge to greet residents, families, and guests, provide valet parking, and deliver a high-touch, welcoming experience as part of the community leadership team. Role emphasizes operational support, coordination of transportation, event setup, safety, and training of new Concierges.

Candidates should be 21+, have a valid driver’s license, good communication skills, and proficiency in Microsoft Office; shifts Tue–Sat 7:00am–3:30pm; food handler