Lead Concierge

Resort Lifestyle Communities; Huntley (IL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Paid Time Off

401(k) with employer match

Benefit stipend

Access your pay anytime

Job summary

Resort Lifestyle Communities (RLC) seeks a Lead Concierge to greet residents, families, and guests, provide valet parking, and deliver a high-touch, welcoming experience as part of the community leadership team. Role emphasizes operational support, coordination of transportation, event setup, safety, and training of new Concierges.

Candidates should be 21+, have a valid driver’s license, good communication skills, and proficiency in Microsoft Office; shifts Tue–Sat 7:00am–3:30pm; food handler

Qualifications

• 21+ with valid driver's license and clean driving record
• Ability to work Tue-Sat 7:00am–3:30pm
• High school diploma or GED
• Strong problem-solving, organizational, and multitasking skills
• Previous customer service experience and professional appearance
• Excellent communication and interpersonal skills
• Adaptable and flexible to shifting priorities; willing to assist in various areas
• Team-oriented with proactive approach and attention to detail
• Knowledge of the local community preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Ability to communicate effectively in English with residents, guests and staff
• Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire

Responsibilities

• Greet residents, families and guests; provide valet parking; ensure excellent phone service
• Coordinate transportation, maintain records, manage guest-suite reservations, assist with room-service and dining during peak times
• Attend team meetings and train new Concierges; provide leadership coverage when Managers are unavailable
• Respond to emergencies, monitor call systems, coordinate with emergency services, and guide residents during severe weather
• Maintain cleanliness in common areas and secure exterior doors
• Welcome new residents and guide orientation process

Skills

Customer service

Communication

Interpersonal skills

Problem solving

Organizational skills

Multitasking

Teamwork

English proficiency

MS Office

Flexibility

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Join Our Mission

At Resort Lifestyle Communities (RLC), serving seniorsisn’tjust ajob,it’sa calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values:Respect, Honesty, Kindness & Compassion, and Service Excellence.

• Happy Employees
• Happy Residents
• Full Occupancy
• On-Budget Operations

About the Role

As theLeadConcierge,you’llbe the welcoming face of our community,the first to greet residents, families, and guests, and the first to answer the phone.As a valued team member of the community leadership team,you’llactively contribute to the overall culture, operations, and resident experience, ensuring that everyinteractionis a moment of meaningful connection.

WhatWe’reLooking For

• At least 21 years old with a valid driver’s license and clean drivingrecord;able to valet park vehicles safely.
• Abilityto workTuesday-Saturday 7:00am to 3:30pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previouscustomer service experience, professional appearance,excellentcommunicationand interpersonal skills.
• Adaptable and flexible to shifting priorities; willing toassistin various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community,preferred.
• Intermediateproficiencyin Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Mustmeet local alcohol service requirements and obtain food handler permits within two weeks of hire.

Key Responsibilities

• Deliver an elevated first impressionby greeting residents, families, and guests; providing valet parking services; offering excellent phone service; andanticipatingneeds to create a seamless, high‑touch experience throughout the community.
• Enhance daily operationsby coordinating transportation,maintainingaccuraterecords, managing guest‑suite reservations,assistingwith room‑service requests, supporting dining during peak times, event set-up, and delivering responsible alcohol service.
• Take an active leadership roleby attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives. Manageofficesupplyinventory.Serve as a training partner for new Concierges on later shifts and provide leadership coverage when Managers areunavailable.
• Ensure resident safetyby responding quickly to emergencies,monitoringcall systems, coordinating with emergency services, and guiding residents through emergency proceduresand severe weather situations.
• Maintain cleanlinessincommon areasand ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residentsand guide them through the orientation process for a smooth transition into the community.

Benefits for Full-Time Employees

• Competitive compensationand benefits
• Accessyourpayanytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

Ready toServewith Heart?

Bring yourservantheart to a place that feels like family.

EOE/ADA