2nd Shift Concierge

Resort Lifestyle Communities; Chattanooga (TN); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Competitive pay

Benefit stipend

Paid Time Off

401(k) with employer match

Job summary

Resort Lifestyle Communities is hiring a 2nd Shift Concierge to greet residents, families, and guests, assist with front desk duties, and support operations. The role requires strong customer service, communication, and multitasking as you answer phones, manage deliveries, and assist with transportation and room reservations.

You will contribute to a welcoming environment, handle safety procedures, and aid in keeping the community running smoothly while making a positive impression on residents

Qualifications

• High school diploma or GED required.
• At least 21 years old with a valid driver's license.
• Excellent communication and interpersonal skills.
• Ability to work Thursday–Monday 3:00pm to 11:30pm.
• Strong problem-solving and organizational skills in a fast-paced environment.
• Previous customer service experience preferred.

Responsibilities

• Create a positive first impression by performing valet parking for residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating needs.
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Handle administrative tasks such as scheduling transportation, maintaining records, coordinating guest suite reservations, and ensuring suites meet standards.
• Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and ensure building security by locking/unlocking exterior doors at designated times.
• Welcome new residents and guide them through the orientation process for a smooth transition into the community.
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned.

Skills

Customer service

Communication

Multitasking

Problem solving

English proficiency

Driver's license

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Join Our Mission

At Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values:

Respect, Honesty, Kindness & Compassion, and Service Excellence.

Together, we work toward four essential goals that guide our success:

• Happy Employees
• Happy Residents
• Full Occupancy
• On-Budget Operations

About The Role

As the 2nd Shift Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. This role is dynamic and hands-on; while you’ll serve as the point of contact at the front desk, you’ll also be on your feet providing support wherever is needed.

What We’re Looking For

• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
• Able to work Thursday-Monday 3:00pm to 11:30pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community, preferred.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two (2) weeks of hire.

Key Responsibilities

• Create a positive first impression by performing valet parking services for residents and visitors.
• Deliver outstanding customer service by greeting residents, families, and visitors, answering calls, and anticipating the needs of residents, guests, and vendors.
• Respond promptly to emergencies, monitor resident call systems, and contact emergency services when necessary.
• Oversee building safety systems, including fire alarms; follow emergency procedures and assist residents during fires or severe weather.
• Handle administrative tasks such as scheduling transportation, maintaining accurate records, coordinating guest suite reservations, and ensuring suites meet RLC standards.
• Support community operations by assisting with room service requests, dining room coverage during peak times, event setup, and responsible alcohol service.
• Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residents and guide them through the orientation process for a smooth transition into the community.
• Manage office supplies, resident documents, and menus; perform clerical duties as assigned.

Benefits For Full-Time Employees

• Competitive compensation and benefits
• Access your pay anytime
• $341 benefit stipend per pay period to apply toward:
• Health, Dental, Vision
• Life Insurance
• Short- & Long-Term Disability
• HSA, FSA, LSA
• Accident & Hospital Indemnity
• Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

EOE/ADA