Lead Concierge

Stratton Amenities; Seattle (WA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid sick leave

Paid time-off

Job summary

Stratton Amenities in Seattle, WA is seeking a Front Desk Supervisor/Lead Concierge to join our luxury concierge team. The role involves leading a team, ensuring exceptional service delivery, and managing communications with the property manager.

The ideal candidate will possess at least five years of hospitality experience and hold strong leadership and communication skills. This position offers benefits including health, dental, and vision insurance, plus paid time off.

Qualifications

• At least five years of hospitality experience.
• Ability to maintain confidentiality and a professional appearance.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead a team of concierge ambassadors and ensure exceptional service.
• Facilitate communication between the property manager and the concierge team.
• Conduct weekly meetings and manage team schedules.

Skills

Exceptional service and hospitality

Leadership and supervisory skills

Excellent verbal and written communication skills

Strong problem-solving abilities

Relationship-building skills

Organized and proactive

Job description

Job Description

Stratton Amenities, a provider of luxury front desk concierge services for high-end apartments and condominiums, is seeking a dynamic Front Desk Supervisor/Lead Concierge to join our team. We are dedicated to creating an unparalleled hospitality experience for our associates, residents, and clients.

The Front Desk Supervisor/Lead Concierge will be responsible for leading a dedicated team of concierge ambassadors, acting as the primary liaison between the Property Manager and the concierge team, and ensuring the delivery of exceptional service to our residents, guests, and prospects. The ideal candidate will have a passion for hospitality and a commitment to creating exemplary experiences.

Key Responsibilities

• Act as the face of the property and leading by example
• Facilitate communication between the property manager and the concierge team
• Exceed expectations by providing anticipatory service and smooth accommodations
• Address resident concerns and complaints promptly and professionally
• Conduct weekly meetings with the property manager to identify areas for improvement
• Manage team schedules and oversee weekly payroll
• Hold monthly staff meetings and conduct one-on-one meetings with each associate to set performance goals
• Implement and enforce accountability measures, disciplinary action, and performance coaching
• Develop and implement new SOPs to continually improve concierge operations
• Foster a positive work culture and environment
• Enforce uniform and grooming standards
• Participate in monthly regional director calls

Position Requirements

• A passion for delivering exceptional service and hospitality
• Excellent verbal and written communication skills
• Strong problem-solving and leadership abilities
• Outstanding relationship-building skills
• Ability to maintain confidentiality
• A sense of pride and ownership in the position and property
• Ability to respond quickly and genuinely to residents’ and guests’ requests
• At least five years of hospitality experienceExceptional interpersonal skills and guest service abilities
• Organized, proactive, productive, and self-motivated with a positive attitude
• Ability to maintain a neat and professional appearance
• Ability to think clearly and make concise decisions under pressure

Other Responsibilities

• Build rapport and relationships with residents
• Maintain professional telephone etiquette and message delivery
• Log resident packages accurately, ensure timely delivery, and conduct package inventory audits
• Monitor lobby and surveillance cameras and patrol property to ensure resident safety and security
• Assist in scheduling and completing amenities’ requests
• Escort individuals as necessary
• Walk the premises to ensure the highest standards are being met
• Perform all other duties as assigned by the property manager or per property SOP’s
• Flexibility to work nights, weekends, and holidays

Qualifications

• Leadership and supervisory skills and experience
• Training and development experience
• Exceptionally enthusiastic and positive individual
• 2 years’ experience in Hospitality, Multifamily or Upscale Hotel
• 2 years’ experience in a busy luxury retail environment
• Must have experience delivering exceptional service
• Pay range is $23/hr-$24/hr.
• Benefits include health, dental, vision insurance, paid sick leave, and paid time-off.

Stratton Amenities is an equal opportunity employer. We believe in the power of diversity and inclusion in creating connections and fostering a culture of service.

Requirements

Concierge, Front Desk, Leadership, Management