Lead Concierge

Stratton Amenities; Houston (TX); Presencial; USD 19.000 - 28.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Ongoing training and development

Medical, dental, and vision benefits

Paid time off and company holidays

Employee referral program

Descripción de la vacante

Stratton Amenities in Houston, TX seeks a polished Lead Concierge and Front Desk Supervisor to oversee daily operations at a luxury residential community. You will lead the concierge team, uphold hospitality standards, and ensure an exceptional resident experience.

Ideal candidates have 2+ years in customer service/hospitality, strong communication, and leadership experience. This role requires evening/weekend availability and proficiency with computers and property management software.

Formación

• 2+ years in customer service, hospitality, concierge, hotel or front desk experience.
• Leadership or supervisory experience preferred.
• Strong verbal and written communication skills.
• Professional appearance and demeanor; hospitality-focus.

Responsabilidades

• Oversee daily front desk operations at a luxury residential community.
• Lead concierge team and uphold hospitality standards.
• Coach and train new concierge staff.
• Maintain shift notes, incident reports and logs.
• Coordinate package management, visitor access, amenity reservations and resident communications.
• Collaborate with property management and Stratton leadership.

Conocimientos

Customer service

Hospitality

Leadership

Communication skills

Problem solving

Calm under pressure

Computers / software

Attendance reliability

Evenings/weekends/holidays flexibility

Herramientas

Property management software

Microsoft Office

Descripción del empleo

# Lead ConciergePart-time Houston, TX 17 Posted July 28, 2026Lead Concierge/Front Desk Supervisor Location: Houston, TX Company: Stratton Amenities Position Type: Full-Time Position Summary Stratton Amenities is seeking a polished, service-oriented Lead Concierge to oversee daily...Apply for This PositionLead Concierge/Front Desk Supervisor Location: Houston, TX Company: Stratton Amenities Position Type: Full-Time Position Summary Stratton Amenities is seeking a polished, service-oriented Lead Concierge to oversee daily front desk operations at a luxury residential community in Houston, Texas. This position serves as the primary on-site leader for the concierge team and is responsible for maintaining hospitality standards, supporting team performance, and ensuring an exceptional resident experience. The Lead Concierge works closely with property management and Stratton Amenities leadership to uphold service expectations, coach team members, and ensure consistent execution of front desk responsibilities. Essential Responsibilities Deliver exceptional customer service to residents, guests, vendors, and property staff. Serve as the primary point of contact for concierge operations during assigned shifts. Lead by example in professionalism, appearance, communication, and hospitality. Assist with onboarding and training new concierge associates. Provide coaching and performance feedback to concierge team members. Ensure all front desk procedures, policies, and service standards are followed. Maintain accurate shift notes, incident reports, and daily activity logs. Monitor resident requests and ensure timely follow-up and resolution. Coordinate package management, visitor access, amenity reservations, and resident communications. Conduct routine audits of front desk operations and report concerns to management. Assist with schedule coverage and shift transitions as needed. Communicate operational issues, resident concerns, and service opportunities to property management and Stratton leadership. Maintain a clean, organized, and professional front desk environment. Qualifications Minimum 2 years of customer service, hospitality, concierge, hotel, residential, or front desk experience. Previous leadership, supervisory, or lead experience preferred. Strong verbal and written communication skills. Professional appearance and demeanor. Excellent problem-solving and conflict-resolution skills. Ability to remain calm and professional in fast-paced situations. Comfortable using computers, email, property management software, and Microsoft Office applications. Reliable transportation and consistent attendance. Ability to work evenings, weekends, and holidays as required. Physical Requirements Ability to sit, stand, and walk for extended periods. Ability to occasionally lift up to 25 pounds. Ability to respond quickly to resident and property needs throughout the community. Preferred Background Experience in any of the following environments is highly desirable: Luxury apartment communities High-rise residential buildings Hotels and resorts Private clubs Corporate reception or executive support environments Customer-facing hospitality roles Compensation & Benefits Competitive hourly compensation Opportunities for advancement within Stratton Amenities Ongoing training and development Employee referral program Medical, dental, and vision benefits (where applicable) Paid time off and company holidays (where applicable) Success Profile The ideal Lead Concierge is a hospitality-focused professional who takes ownership of the resident experience, supports team accountability, communicates effectively with property management, and consistently demonstrates leadership through actions rather than title.### Job DetailsEmployment Type: Part-timeLocation: Houston, TXCompensation: 17Date Posted: July 28, 2026## Apply for Lead ConciergeInterested in this role? Submit your application below and our team will review it promptly.By providing your mobile number and selecting the consent checkbox below, you agree to receive SMS messages from Stratton Amenities regarding your job application, including phone interview scheduling and application updates. Message frequency varies, typically 3 to 7 messages during the hiring process. Message and data rates may apply. Reply STOP to opt out. Reply HELP for assistance. View our Privacy Policy at https://strattonamenities.com/privacy-policy/.