Lead Concierge

Resort Lifestyle Communities; Colorado Springs (CO); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Pay access anytime

Paid time off

401(k) matching

Job summary

Resort Lifestyle Communities in Colorado Springs is seeking a Lead Concierge to greet residents, families and guests, coordinate front-desk operations, and ensure a high-touch experience in daily interactions.

As part of the community leadership team, you’ll support operations, safety, and resident satisfaction, while mentoring teammates and maintaining a welcoming environment.

Qualifications

• Must be 21+ with valid driver's license and clean driving record.
• Able to valet park vehicles safely.
• High school diploma or GED.
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire.

Responsibilities

• Greet residents, families, and guests; provide valet parking; answer phones with excellent service.
• Coordinate transportation; manage guest suites and room-service requests; assist dining during peak times.
• Lead team meetings; train new concierges; provide leadership coverage when managers are unavailable.
• Respond to emergencies; monitor call systems; guide residents through procedures and severe weather.
• Maintain cleanliness and security; welcome new residents and guide orientation.

Skills

Customer service

Communication

English (verbal)

Problem solving

Multitasking

Organization

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Join Our Mission

At Resort Lifestyle Communities (RLC), serving seniors isn’t just a job, it’s a calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values: Respect, Honesty, Kindness & Compassion, and Service Excellence.

Together, we work toward four essential goals that guide our success:

• Happy Employees
• Happy Residents
• Full Occupancy
• On-Budget Operations

About The Role

As the Lead Concierge, you’ll be the welcoming face of our community, the first to greet residents, families, and guests, and the first to answer the phone. As a valued team member of the community leadership team, you’ll actively contribute to the overall culture, operations, and resident experience, ensuring that every interaction is a moment of meaningful connection.

What We’re Looking For

• At least 21 years old with a valid driver’s license and clean driving record; able to valet park vehicles safely.
• Ability to work Tuesday-Saturday 7:00am to 3:30pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previous customer service experience, professional appearance, excellent communication and interpersonal skills.
• Adaptable and flexible to shifting priorities; willing to assist in various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community, preferred.
• Intermediate proficiency in Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Must meet local alcohol service requirements and obtain food handler permits within two weeks of hire.

Key Responsibilities

• Deliver an elevated first impression by greeting residents, families, and guests; providing valet parking services; offering excellent phone service; and anticipating needs to create a seamless, high‑touch experience throughout the community.
• Enhance daily operations by coordinating transportation, maintaining accurate records, managing guest‑suite reservations, assisting with room‑service requests, supporting dining during peak times, event set‑up, and delivering responsible alcohol service.
• Take an active leadership role by attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives. Manage office supply inventory. Serve as a training partner for new Concierges on later shifts and provide leadership coverage when Managers are unavailable.
• Ensure resident safety by responding quickly to emergencies, monitoring call systems, coordinating with emergency services, and guiding residents through emergency procedures and severe weather situations.
• Maintain cleanliness in common areas and ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residents and guide them through the orientation process for a smooth transition into the community.

Benefits For Full-Time Employees

• Competitive compensation and benefits
• Access your pay anytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

Ready to Serve with Heart?

Bring your servant heart to a place that feels like family. and our Team will follow up soon!

EOE/ADA