Lead Concierge

Resort Lifestyle Communities; Florida; On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Access your pay anytime

Benefit stipend $341 per pay period (H

Paid Time Off

401(k) with employer match

Job summary

Resort Lifestyle Communities in Florida seeks a Lead Concierge to welcome residents, families, and guests, and to be the first point of contact for phone and front-desk inquiries. You will contribute to the community’s culture, operations, and resident experience as part of the leadership team.

The role requires organizing daily activities, coordinating services, and ensuring a seamless, high-touch experience for residents while maintaining safety and exceptional service standards.

Qualifications

• High school diploma or GED required.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal abilities required.
• Ability to greet, assist residents and guests professionally.
• Proactive, organized, and reliable with attention to detail.

Responsibilities

• Greet residents, families and guests and provide valet parking and courteous phone service.
• Coordinate transportation, reservations, and room-service requests to support daily operations.
• Contribute to team meetings and assist in training and coverage when managers are unavailable.
• Assist in safety procedures, building security, and emergency response.
• Maintain cleanliness and order in common areas and assist with orientation of new residents.

Skills

Customer service

Communication skills

Organizational skills

Multitasking ability

Interpersonal skills

English proficiency

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Join Our Mission

At Resort Lifestyle Communities (RLC), serving seniorsisn’tjust ajob,it’sa calling. When you join our team, you become part of a close-knit, servant-hearted community guided by our Core Values:Respect, Honesty, Kindness & Compassion, and Service Excellence.

Together, we work toward four essential goals that guide our success:

• Happy Employees
• Happy Residents
• Full Occupancy
• On-Budget Operations

About the Role

As theLeadConcierge,you’llbe the welcoming face of our community,the first to greet residents, families, and guests, and the first to answer the phone.As a valued team member of the community leadership team,you’llactively contribute to the overall culture, operations, and resident experience, ensuring that everyinteractionis a moment of meaningful connection.

WhatWe’reLooking For

• At least 21 years old with a valid driver’s license and clean drivingrecord;able to valet park vehicles safely.
• Abilityto workTuesday-Saturday 7:00am to 3:30pm.
• High school diploma or equivalent (GED).
• Strong problem-solving, organizational, and multitasking skills in a fast-paced environment.
• Previouscustomer service experience, professional appearance,excellentcommunicationand interpersonal skills.
• Adaptable and flexible to shifting priorities; willing toassistin various areas.
• Team-oriented with a proactive approach and attention to detail; reliable in completing tasks accurately and on time.
• Knowledge of the local community,preferred.
• Intermediateproficiencyin Microsoft Office (Outlook, Word, Excel).
• Ability to communicate effectively in English with residents, guests, and staff.
• Mustmeet local alcohol service requirements and obtain food handler permits within two weeks of hire.

Key Responsibilities

• Deliver an elevated first impressionby greeting residents, families, and guests; providing valet parking services; offering excellent phone service; andanticipatingneeds to create a seamless, high‑touch experience throughout the community.
• Enhance daily operationsby coordinating transportation,maintainingaccuraterecords, managing guest‑suite reservations,assistingwith room‑service requests, supporting dining during peak times, event set-up, and delivering responsible alcohol service.
• Take an active leadership roleby attending team meetings, collaborating to enhance resident experiences, and supporting key community initiatives. Manageofficesupplyinventory.Serve as a training partner for new Concierges on later shifts and provide leadership coverage when Managers areunavailable.
• Ensure resident safetyby responding quickly to emergencies,monitoringcall systems, coordinating with emergency services, and guiding residents through emergency proceduresand severe weather situations.
• Maintain cleanlinessincommon areasand ensure building security by locking and unlocking exterior doors at designated times.
• Welcome new residentsand guide them through the orientation process for a smooth transition into the community.

Benefits for Full-Time Employees

• Competitive compensationand benefits
• Accessyourpayanytime
• $341 benefit stipend per pay period to apply toward:
  • Health, Dental, Vision
  • Life Insurance
  • Short- & Long-Term Disability
  • HSA, FSA, LSA
  • Accident & Hospital Indemnity
  • Legal & Identity Theft Protection
• Paid Time Off
• 401(k) with employer match

Why RLC?

• Fast-growing, family-owned company with 60+ communities nationwide
• Supportive leadership in a beautiful, resort-style environment
• A purpose-driven role where you make a difference every day

Bring yourservantheart to a place that feels like family.

EOE/ADA