Lead Community Health & Access Supervisor - Empower Care

Mercy; Washington; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Tuition support

Matched retirement plan

Paid time off

Job summary

Mercy seeks a Supervisor - Community Health & Access to lead a team of Community Health Workers, provide direct CHW services, and support patients facing healthcare and social barriers. You will oversee daily CHW operations, develop training, and ensure quality documentation while partnering with providers and community organizations to improve access and health equity.

Join a mission-driven team where you will mentor staff, strengthen program outcomes, and advance Mercy’s commitment to

Qualifications

• Bachelor's degree in Community Health, Public Health, or a related field.
• 3+ years of Community Health Worker experience or equivalent experience.
• Certification in at least one chronic disease program (such as DPP).
• Basic Life Support (BLS) certification.
• Strong leadership, team development, and relationship-building skills.
• Excellent written and verbal communication abilities.
• Ability to work independently while effectively leading a team.
• Experience working with underserved and vulnerable populations.
• Proficiency with Epic EMR, reporting tools, and dashboards.
• Preferred CHW Certification.
• Bilingual or multilingual language skills relevant to the communities served.

Responsibilities

• Lead and develop a Community Health Worker team.
• Supervise, coach, and support CHWs.
• Coordinate daily operations, work assignments, and priorities.
• Develop and deliver training programs and continuing education content.
• Support onboarding and professional development of new team members.
• Review documentation for quality, accuracy, and compliance.
• Partner with leaders across the organization to achieve community health goals.
• Provide direct health navigation and support for uninsured/underinsured patients.
• Assist with Medicaid and financial assistance applications.
• Connect patients with primary care providers and resources.
• Explain care plans and follow-up requirements.
• Address social determinants of health and barriers like food insecurity, transportation, etc.
• Build relationships with community partners and organizations.
• Follow up to ensure successful resource connections.
• Manage patient caseloads and chronic disease support.
• Conduct visits and support health goals and coaching.
• Participate in community health initiatives and assessments.

Skills

Leadership

Team development

Communication

Community health outreach

Patient advocacy

Health navigation

Education

Bachelor's degree in Community Health or Public Health

CHW Certification (preferred)

BLS certification

Tools

Epic EMR

Reporting tools

Dashboards

Job description

Mercy seeks a Supervisor - Community Health & Access to lead a team of Community Health Workers, provide direct CHW services, and support patients facing healthcare and social barriers. You will oversee daily CHW operations, develop training, and ensure quality documentation while partnering with providers and community organizations to improve access and health equity.

Join a mission-driven team where you will mentor staff, strengthen program outcomes, and advance Mercy’s commitment to