Supervisor-Community Health and Access - Mercy Washington

Mercy; Washington; Vor Ort; USD 70.000 - 90.000; Vollzeit

Benefits dieser Stelle

Medical, dental, and vision coverage

Tuition support

Matched retirement plan

Paid time off

Zusammenfassung

Mercy seeks a Supervisor - Community Health & Access to lead a team of Community Health Workers, provide direct CHW services, and support patients facing healthcare and social barriers. You will oversee daily CHW operations, develop training, and ensure quality documentation while partnering with providers and community organizations to improve access and health equity.

Join a mission-driven team where you will mentor staff, strengthen program outcomes, and advance Mercy’s commitment to

Qualifikationen

• Bachelor's degree in Community Health, Public Health, or a related field.
• 3+ years of Community Health Worker experience or equivalent experience.
• Certification in at least one chronic disease program (such as DPP).
• Basic Life Support (BLS) certification.
• Strong leadership, team development, and relationship-building skills.
• Excellent written and verbal communication abilities.
• Ability to work independently while effectively leading a team.
• Experience working with underserved and vulnerable populations.
• Proficiency with Epic EMR, reporting tools, and dashboards.
• Preferred CHW Certification.
• Bilingual or multilingual language skills relevant to the communities served.

Aufgaben

• Lead and develop a Community Health Worker team.
• Supervise, coach, and support CHWs.
• Coordinate daily operations, work assignments, and priorities.
• Develop and deliver training programs and continuing education content.
• Support onboarding and professional development of new team members.
• Review documentation for quality, accuracy, and compliance.
• Partner with leaders across the organization to achieve community health goals.
• Provide direct health navigation and support for uninsured/underinsured patients.
• Assist with Medicaid and financial assistance applications.
• Connect patients with primary care providers and resources.
• Explain care plans and follow-up requirements.
• Address social determinants of health and barriers like food insecurity, transportation, etc.
• Build relationships with community partners and organizations.
• Follow up to ensure successful resource connections.
• Manage patient caseloads and chronic disease support.
• Conduct visits and support health goals and coaching.
• Participate in community health initiatives and assessments.

Kenntnisse

Leadership

Team development

Communication

Community health outreach

Patient advocacy

Health navigation

Ausbildung

Bachelor's degree in Community Health or Public Health

CHW Certification (preferred)

BLS certification

Tools

Epic EMR

Reporting tools

Dashboards

Jobbeschreibung

Find your calling at Mercy! The Supervisor-Community Health and Access supervises a team of Community Health Workers (CHWs), provides direct CHW services, and supports the Community Health Leader in core departmental functions. Community Health Workers are front-line public health professionals who are trusted members of the communities they serve. This trust enables them to serve as liaisons between health and social service systems and the community, improving access, quality, and cultural competence of care. The supervisor trains, monitors, and evaluates CHWs in alignment with performance standards. All duties are performed in a manner consistent with our mission, values, and Mercy Service Standards.

Position Details

Supervisor - Community Health & Access Lead. Advocate. Make a Difference in Your Community. Mercy is seeking a passionate and experienced Supervisor - Community Health & Access to lead a team of Community Health Workers (CHWs) while directly supporting patients facing healthcare and social barriers. In this role, you will combine leadership, community outreach, patient advocacy, and health navigation to improve access to care for underserved populations. As a trusted leader, you will oversee daily CHW operations, support team development, and work collaboratively with healthcare providers, community organizations, and patients to improve health outcomes and address social determinants of health.

What You'll Do

• Lead & Develop a Community Health Worker Team
• Supervise, coach, and support a team of Community Health Workers
• Coordinate daily operations, work assignments, and team priorities
• Develop and deliver training programs and continuing education content
• Support onboarding and professional development of new team members
• Review documentation for quality, accuracy, and compliance
• Partner with leaders across the organization to achieve community health goals
• Support Patients Through Health Navigation
• Provide direct services to uninsured and underinsured patients
• Assist with applications for Medicaid, financial assistance, disability benefits, and medication assistance programs
• Connect patients with primary care providers and appropriate healthcare resources
• Help patients understand care plans, provider instructions, and follow-up requirements
• Maintain expertise in eligibility requirements and benefit programs
• Address Social Determinants of Health
• Assess patient needs related to food insecurity, transportation, housing, financial strain, and other barriers
• Connect patients to community resources and support services
• Build and maintain strong relationships with community partners and organizations
• Follow up to ensure successful resource connections and patient support
• Manage Patient Caseloads & Chronic Disease Support
• Manage a caseload of patients with varying levels of need and complexity
• Conduct phone, in-person, community-based, and home visits as appropriate
• Support patients in setting and achieving health goals
• Provide health coaching and chronic disease management support
• Support Community Health Initiatives
• Assist with community benefit tracking and reporting
• Participate in Community Health Needs Assessments and program planning
• Represent Mercy at community coalitions, task forces, and workgroups
• Support department initiatives and special projects as assigned

Qualifications Required

• Bachelor's degree in Community Health, Public Health, or a related field
• 3+ years of Community Health Worker experience or equivalent experience
• Certification in at least one chronic disease program (such as DPP)
• Basic Life Support (BLS) certification
• Strong leadership, team development, and relationship-building skills
• Excellent written and verbal communication abilities
• Ability to work independently while effectively leading a team
• Experience working with underserved and vulnerable populations
• Proficiency with Epic EMR, reporting tools, and dashboards
• Preferred Community Health Worker (CHW) Certification
• Bilingual or multilingual language skills relevant to the communities served

Why Mercy?

At Mercy, you'll join a mission-driven organization dedicated to improving the health and well-being of the communities we serve. This is an opportunity to lead meaningful work, empower a team of community health professionals, and directly impact the lives of patients by helping them overcome barriers to care.

Why Mercy?

• From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.

Transforming the Health of Our Communities

Our Mercy health system was founded by the Sisters of Mercy in 1986. But our heritage goes back more than 195 years. It began with an Irish woman named Catherine McAuley, who was determined to help women and children in Dublin experiencing poverty. Though Catherine had a modest upbringing, she received an unexpected inheritance that allowed her to fulfill that dream. In 1827, she opened the first House of Mercy in Dublin, intending to teach skills to women and educate children. Many volunteers came to help. A few years later, Catherine founded the Sisters of Mercy, one of the first religious orders whose Sisters were free to walk among the poor and visit them in their homes. In 1843, the Sisters of Mercy came to the United States. In 1856, they traveled to St. Louis. In the years to come, they would establish hospitals throughout the Midwest. Many of these would join together in 1986 as Mercy.