Lead Commercial Lines Underwriting & Operations (Hybrid)

MMG Insurance; Richmond (VA); Hybrid; USD 95,000 - 125,000; Full time

Benefits offered by this job

401(k) employer contributions up to 7%

Short-Term Incentive Bonus Plan

Medical, dental, and vision insurance

Paid time off and holidays

Tuition assistance and professional发展

Community involvement opportunities

Job summary

MMG Insurance in Richmond, VA, is seeking a Virginia Commercial Lines Supervisor to lead the underwriting team, ensure adherence to guidelines, and foster efficient operations. The role blends hands‑on underwriting oversight with team development and strong agency collaboration.

The position is hybrid (3 days in office, 2 days remote) and requires 5–7 years in Commercial Lines underwriting, with supervisory experience and professional designations preferred.

Qualifications

• Bachelor's degree preferred or equivalent relevant experience.
• 5–7 years of Commercial Lines property and casualty underwriting experience preferred.
• Prior supervisory, team leadership, or mentoring experience preferred.
• Strong knowledge of commercial insurance products, underwriting practices, and independent agency distribution.
• Professional insurance designation (CPCU, AU, or CIC) preferred.

Responsibilities

• Lead, coach, and develop members of the Virginia Commercial Lines team.
• Manage daily workloads, priorities, staffing coverage, and performance expectations.
• Support onboarding, training, evaluations, and professional development.
• Foster a collaborative, accountable, and improvement‑oriented team environment.
• Ensure consistent application of underwriting guidelines, standards, and authority levels.
• Serve as an escalation point for complex underwriting decisions and agency issues.
• Review and underwrite complex risks within assigned authority.
• Monitor underwriting quality, identify trends, and support profitable portfolio performance.
• Oversee daily operations to ensure timely, accurate underwriting activities.
• Monitor productivity, turnaround times, workload, and service quality.
• Identify opportunities to simplify workflows, reduce rework, and improve efficiency.
• Support implementation of new systems and process improvements.
• Collaborate with leadership and business partners to address operational challenges.
• Build and maintain productive relationships with independent agency partners.
• Partner with Marketing and Commercial Lines leadership to support growth, profitability, and service objectives.
• Resolve escalated agency concerns and communicate underwriting decisions effectively.
• Provide regular updates on team performance, operational issues, and improvement opportunities.
• Directly supervise assigned Virginia Commercial Lines employees, including work assignments, coaching, performance management, employee development, and involvement in hiring decisions.

Skills

Leadership

Coaching

Underwriting

Analytical

Communication

Process improvement

Education

Bachelor's degree or equivalent

Job description

MMG Insurance in Richmond, VA, is seeking a Virginia Commercial Lines Supervisor to lead the underwriting team, ensure adherence to guidelines, and foster efficient operations. The role blends hands‑on underwriting oversight with team development and strong agency collaboration.

The position is hybrid (3 days in office, 2 days remote) and requires 5–7 years in Commercial Lines underwriting, with supervisory experience and professional designations preferred.