Lead Commercial HVAC Service Supervisor

TurnPoint Services; Town of Manlius (NY); On-site; USD 83,000 - 94,000; Full time

Benefits offered by this job

Comprehensive benefits

401(k) match

Parental leave

PTO

Company-paid holidays

Life & disability insurance

Voluntary benefits

Job summary

Cooney Air Conditioning & Heating, part of TurnPoint Services, is seeking a Commercial HVAC Service Supervisor to lead a team of technicians in a fast-paced field service environment. You’ll drive customer satisfaction, ensure safety, and uphold quality standards while coordinating daily scheduling and technical support.

The ideal candidate has at least five years in HVAC service, including two in leadership, EPA Universal Certification, strong communication, and proficient use of service

Qualifications

• Five years minimum HVAC service/maintenance experience with at least two years in a supervisory role.
• EPA Universal Certification required; NATE or equivalent preferred.
• Strong leadership, organizational, and communication skills.

Responsibilities

• Supervise and support a team of HVAC service technicians, ensuring quality, safety, and customer service standards.
• Oversee daily scheduling, dispatch coordination, and workload balancing for timely service calls.
• Provide technical guidance and field support for diagnostics, repairs, and customer issues.
• Monitor performance metrics like response times, productivity, and customer satisfaction.
• Conduct quality checks, ride-alongs, and reviews to maintain high workmanship standards.

Skills

Leadership

HVAC knowledge

Communication

Scheduling

Mentoring

MS Office

Driver's license

Tools

HVAC service software

Scheduling tools

Microsoft Office

Job description

Cooney Air Conditioning & Heating, part of TurnPoint Services, is seeking a Commercial HVAC Service Supervisor to lead a team of technicians in a fast-paced field service environment. You’ll drive customer satisfaction, ensure safety, and uphold quality standards while coordinating daily scheduling and technical support.

The ideal candidate has at least five years in HVAC service, including two in leadership, EPA Universal Certification, strong communication, and proficient use of service