Lead Commercial Glazing & Service Operations Manager

The Contractor Consultants; Little Rock (AR); On-site; USD 75,000 - 90,000; Full time

Benefits offered by this job

Profit-sharing bonus opportunities

401(k) with employer matching

Weekly pay

Medical, dental, and vision insurance

HSA, life insurance, and disability

Paid holidays, vacation, and sickLeave

Paid company and manufacturer training

OSHA, fall-protection, lift, andSafety

Company-provided technology

Company vehicle

Employee referral bonus program

Job summary

ACE Glass is seeking a Service Manager — Commercial Glazing in Little Rock to lead and grow our commercial glazing service and small-project operations. You will estimate, sell, schedule, and manage service work from initial contact through completion, with emphasis on customer relationships and profitability.

The role is primarily management and coordination, with occasional hands-on field support. Local travel within ~45–50 miles and a company vehicle are provided.

Qualifications

• 5 years of experience in commercial glazing, storefront systems, glass service work, or a closely related construction environment.
• Strong working knowledge of glass, aluminum storefronts, commercial doors, and hardware.
• Experience estimating and managing commercial service or small construction projects.
• Ability to read plans, specifications, and understand field conditions.
• Strong customer service and relationship-building skills.
• Ability to manage multiple active projects and priorities.
• Strong organization, follow-through, and attention to detail.
• Comfortable making decisions independently while knowing when to ask for help.
• Valid driver’s license and ability to travel locally to customer sites.

Responsibilities

• Manage commercial glass service calls and small commercial projects from start to finish.
• Meet with contractors, property managers, building owners, and other customers to assess project needs.
• Perform site visits and develop accurate estimates for glass replacement, storefront systems, doors, hardware, and related work.
• Prepare proposals, review pricing, and help secure profitable work.
• Schedule service crews, coordinate materials, and manage project timelines.
• Work with vendors and internal departments to support successful project completion.
• Monitor project costs, labor productivity, change orders, billing, and profitability.
• Maintain clear communication with customers throughout each project.
• Respond quickly to service needs and help prioritize emergency work.
• Develop new customer relationships and identify opportunities for repeat business.
• Maintain organized records and elevate issues quickly when support is needed.
• Partner with field leadership to improve service response time, efficiency, and accountability.

Tools

Procore

Plexxis

Excel

Job description

ACE Glass is seeking a Service Manager — Commercial Glazing in Little Rock to lead and grow our commercial glazing service and small-project operations. You will estimate, sell, schedule, and manage service work from initial contact through completion, with emphasis on customer relationships and profitability.

The role is primarily management and coordination, with occasional hands-on field support. Local travel within ~45–50 miles and a company vehicle are provided.