Lead Commercial Client Support — Mentorship & Ops

First Merchants Bank; Indianapolis (IN); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Base Pay PLUS Bonuses

Medical, Dental and Vision Insurance

401k

Vacation/Sick Time

Tuition Reimbursement

Paid Parental Leave

Job summary

First Merchants Bank is seeking a Lead Commercial Client Support Specialist in Indianapolis, Indiana. This position plays a pivotal role in managing a team of specialists while ensuring exceptional customer service and compliance with banking regulations. Responsibilities include supporting portfolio management, monitoring loan processes, mentoring team members, and enhancing operational efficiency.

The ideal candidate has at least three years of experience in commercial support, strong leadership skills, and adept knowledge of commercial loan structures. The role offers competitive pay and comprehensive benefits, including bonuses and health insurance.

Qualifications

• Minimum of three years in a Commercial Client Support role or related experience.
• Notary Public Designation required.

Responsibilities

• Lead and mentor Commercial Client Support Specialists.
• Develop solutions to increase efficiency in commercial banking processes.
• Monitor loan maturity dates and coordinate renewals.
• Provide customer service support for loan requests and inquiries.

Skills

Banking regulations compliance

Commercial lending processes

Analytical skills

Organizational skills

Communication skills

Microsoft Office proficiency

Education

High school diploma or equivalent (GED)

Tools

Horizon core banking

FIS applications

Job description

First Merchants Bank is seeking a Lead Commercial Client Support Specialist in Indianapolis, Indiana. This position plays a pivotal role in managing a team of specialists while ensuring exceptional customer service and compliance with banking regulations. Responsibilities include supporting portfolio management, monitoring loan processes, mentoring team members, and enhancing operational efficiency.

The ideal candidate has at least three years of experience in commercial support, strong leadership skills, and adept knowledge of commercial loan structures. The role offers competitive pay and comprehensive benefits, including bonuses and health insurance.