Lead Collections Supervisor – Water Restoration Insurance Claims

Roto-Rooter; Tempe (AZ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance with Prescription Dr

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Job summary

Roto-Rooter Services Company seeks a Collections Supervisor to lead a high-volume water mitigation insurance collections team based in our Arizona Call Center, Tempe, AZ. This on-site, hands-on role supervises outbound and inbound follow-up, resolves unpaid and denied claims, and drives performance through coaching and training.

The ideal candidate has 1–3 years leadership experience and 2–4 years collections background, with knowledge of homeowner's insurance.

Qualifications

• 1-3 years leadership experience in a team setting.
• 2-4 years experience in collections, preferably homeowner's insurance.
• 1-2 years in a supervisory or lead role.
• Proficiency in Microsoft Office apps and Excel.

Responsibilities

• Supervise and motivate a growing team of collections specialists in a fast-paced environment to meet targets.
• Monitor daily collection activity and ensure processes are followed to achieve results.
• Enforce A/R and collections policies, procedures and best practices.
• Oversee insurance claim follow-up, denial resolution, and customer payments.
• Prepare and deliver daily and weekly performance reports to management.

Skills

Leadership

Coaching

Communication

Conflict resolution

Self-starter

Detail-oriented

Education

High school diploma or GED; associate or bachelor preferred

Tools

Microsoft Outlook

Microsoft Teams

OneDrive

Excel

Job description

Roto-Rooter Services Company seeks a Collections Supervisor to lead a high-volume water mitigation insurance collections team based in our Arizona Call Center, Tempe, AZ. This on-site, hands-on role supervises outbound and inbound follow-up, resolves unpaid and denied claims, and drives performance through coaching and training.

The ideal candidate has 1–3 years leadership experience and 2–4 years collections background, with knowledge of homeowner's insurance.