Collections Supervisor-Water Restoration Insurance Claims

Roto-Rooter; Tempe (AZ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance with Prescription Dr

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Job summary

Roto-Rooter Services Company seeks a Collections Supervisor to lead a high-volume water mitigation insurance collections team based in our Arizona Call Center, Tempe, AZ. This on-site, hands-on role supervises outbound and inbound follow-up, resolves unpaid and denied claims, and drives performance through coaching and training.

The ideal candidate has 1–3 years leadership experience and 2–4 years collections background, with knowledge of homeowner's insurance.

Qualifications

• 1-3 years leadership experience in a team setting.
• 2-4 years experience in collections, preferably homeowner's insurance.
• 1-2 years in a supervisory or lead role.
• Proficiency in Microsoft Office apps and Excel.

Responsibilities

• Supervise and motivate a growing team of collections specialists in a fast-paced environment to meet targets.
• Monitor daily collection activity and ensure processes are followed to achieve results.
• Enforce A/R and collections policies, procedures and best practices.
• Oversee insurance claim follow-up, denial resolution, and customer payments.
• Prepare and deliver daily and weekly performance reports to management.

Skills

Leadership

Coaching

Communication

Conflict resolution

Self-starter

Detail-oriented

Education

High school diploma or GED; associate or bachelor preferred

Tools

Microsoft Outlook

Microsoft Teams

OneDrive

Excel

Job description

Overview

Collections Supervisor-Water Restoration Insurance Claims

Roto-Rooter Services Company seeks a results-driven Collections Supervisorto lead a high-volume water mitigation insurance collections team based in our Arizona Call Center, located in Tempe, AZ. This on-site, hands-on role is responsible for supervising daily outbound and inbound insurance follow-up activities, assist the team on resolving unpaid and denied claims, and drive individual and team performance through coaching and training.

The ideal candidate will have 1-3 years leadership experience, a background in collections, some knowledge of insurance claims, and the ability to motivate teams in a fast-paced environment.

This role will provide an annual salary between $70,000-$75,000, depending on experience. You will also be have the opportunity for a performance-based bonus.

Responsibilities

Essential Skills & Responsibilities:

• Supervise, coach and motivate a growing team of collections specialists in a fast-paced environment to meet and exceed collection goals.
• Monitor daily collection activity and follow up to ensure processes are being followed and results are achieved within company expectations.
• Enforce company A/R and collections policies, procedures and best practices.
• Oversee insurance claim follow-up, denial resolution, and customer payments.
• Monitor and manage escalated collections accounts, including complex or high-dollar claims
• Professionally partner with our local operations in multiple locations and a joint in-house team.
• Assist with hiring, training, performance evaluations, and corrective actions.
• Prepare and deliver daily & weekly performance reports to management.
• Highly motivated self-starter, detail-oriented, strong communication skills

Requirements

Qualifications:

• High school diploma or GED required; associate or bachelor's degree preferred
• 2-4 years experience in collections, preferably with homeowner's insurance, including 1–2 years in a supervisory or lead role
• Proficiency in Microsoft (Outlook, Teams, OneDrive) and Excel
• Excellent leadership, communication, and conflict-resolution skills

Benefits

At Roto-Rooter, we believe our most significant investment is in our employees. We prioritize the health and well-being of our team and their families. That’s why we offer an extensive employee benefit package including:

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.