Collections Supervisor-Water Restoration Insurance Claims

Roto-Rooter Plumbing and Drain Service; Tempe (AZ); On-site; USD 70,000 - 75,000; Full time

Benefits offered by this job

Medical insurance with a Prescription

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Job summary

Roto-Rooter Services Company seeks a Collections Supervisor to lead a high-volume water mitigation insurance collections team based in our Arizona Call Center, located in Tempe, AZ.

This on-site role is responsible for supervising daily outbound and inbound insurance follow-up activities, assist the team on resolving unpaid and denied claims, and drive individual and team performance through coaching and training.

Qualifications

• 2–4 years of collections experience, with homeowner's insurance preferred.
• 1–2 years in a supervisory or lead role.
• Strong leadership and communication skills.
• Ability to coach large teams in a fast-paced environment.

Responsibilities

• Supervise a growing team of collections specialists to meet goals.
• Monitor daily collection activity and ensure processes meet expectations.
• Enforce A/R and collections policies and best practices.
• Oversee insurance claim follow-up, denial resolution, and customer payments.
• Manage escalated accounts, including high-dollar claims.
• Partner with local operations and in-house team.
• Assist with hiring, training, performance evaluations, and corrective actions.
• Prepare daily and weekly performance reports.
• Be highly motivated, detail-oriented, with strong communication skills.

Skills

Leadership

Communication

Conflict resolution

Coaching

Motivation

Education

High school diploma or GED

Associate or Bachelor's degree preferred

Tools

Microsoft Outlook

Microsoft Teams

OneDrive

Excel

Job description

Collections Supervisor-Water Restoration Insurance Claims

Roto-Rooter Services Company seeks a results-driven Collections Supervisor to lead a high-volume water mitigation insurance collections team based in our Arizona Call Center, located in Tempe, AZ. This on-site, hands-on role is responsible for supervising daily outbound and inbound insurance follow-up activities, assist the team on resolving unpaid and denied claims, and drive individual and team performance through coaching and training.
The ideal candidate will have 1-3 years leadership experience, a background in collections, some knowledge of insurance claims, and the ability to motivate teams in a fast-paced environment.
This role will provide an annual salary between $70,000-$75,000, depending on experience. You will also be have the opportunity for a performance-based bonus.

Responsibilities

• Supervise, coach and motivate a growing team of collections specialists in a fast-paced environment to meet and exceed collection goals.
• Monitor daily collection activity and follow up to ensure processes are being followed and results are achieved within company expectations.
• Enforce company A/R and collections policies, procedures and best practices.
• Oversee insurance claim follow-up, denial resolution, and customer payments.
• Monitor and manage escalated collections accounts, including complex or high-dollar claims
• Professionally p artner with our local operations in multiple locations and a joint in-house tea m .
• Assist with hiring, training, performance evaluations, and corrective actions.
• Prepare and deliver daily & weekly performance reports to management.
• Highly motivated self-starter, detail-oriented, strong communication skills

Requirements

• High school diploma or GED required; associate or bachelor's degree preferred
• 2-4 years experience in collections, preferably with homeowner's insurance, including 1–2 years in a supervisory or lead role
• Proficiency in Microsoft (Outlook, Teams, OneDrive) and Excel
• Excellent leadership, communication, and conflict-resolution skills

Benefits

• Medical insurance with a Prescription Drug Card
• Accident and Critical Illness Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Training
• Life Insurance
• Matching 401K Retirement Savings Plan
• Tuition Reimbursement

Roto-Rooter offers excellent career paths for military veterans and personnel transitioning to civilian professions. Throughout nearly 100 years in business, we've found that military training and structure are an excellent fit for our company.

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, religion, color, sex, gender, age, national origin, veteran status, military status, disability, gender identity, sexual orientation, genetic information, or any other characteristic protected by law.