Collections Supervisor – Insurance Claims (Water Restoration)

Roto-Rooter Plumbing and Drain Service; Tempe (AZ); In loco; USD 70.000 - 75.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance with a Prescription

Dental Insurance

Vision Insurance

Paid Vacation

Paid Training

Life Insurance

Matching 401K Retirement Savings Plan

Tuition Reimbursement

Descrizione del lavoro

Roto-Rooter Services Company seeks a Collections Supervisor to lead a high-volume water mitigation insurance collections team based in our Arizona Call Center, located in Tempe, AZ.

This on-site role is responsible for supervising daily outbound and inbound insurance follow-up activities, assist the team on resolving unpaid and denied claims, and drive individual and team performance through coaching and training.

Competenze

• 2–4 years of collections experience, with homeowner's insurance preferred.
• 1–2 years in a supervisory or lead role.
• Strong leadership and communication skills.
• Ability to coach large teams in a fast-paced environment.

Mansioni

• Supervise a growing team of collections specialists to meet goals.
• Monitor daily collection activity and ensure processes meet expectations.
• Enforce A/R and collections policies and best practices.
• Oversee insurance claim follow-up, denial resolution, and customer payments.
• Manage escalated accounts, including high-dollar claims.
• Partner with local operations and in-house team.
• Assist with hiring, training, performance evaluations, and corrective actions.
• Prepare daily and weekly performance reports.
• Be highly motivated, detail-oriented, with strong communication skills.

Conoscenze

Leadership

Communication

Conflict resolution

Coaching

Motivation

Formazione

High school diploma or GED

Associate or Bachelor's degree preferred

Strumenti

Microsoft Outlook

Microsoft Teams

OneDrive

Excel

Descrizione del lavoro

Roto-Rooter Services Company seeks a Collections Supervisor to lead a high-volume water mitigation insurance collections team based in our Arizona Call Center, located in Tempe, AZ.

This on-site role is responsible for supervising daily outbound and inbound insurance follow-up activities, assist the team on resolving unpaid and denied claims, and drive individual and team performance through coaching and training.