Lead Collections Specialist - Growth & Compliance Focus

SSD Alarm; Anaheim (CA); On-site; USD 42,000 - 68,000; Full time

Benefits offered by this job

401K

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid holidays

Paid vacations

Job summary

SSD Alarm in Anaheim, CA is seeking an experienced Lead Collector to manage past-due accounts and improve payment recovery while upholding company policies in a regulated security environment.

The role requires strong organization, 3+ years in collections or customer service, and proficiency with CRM systems. A High School diploma is required and candidates must pass background checks and drug screening as part of employment.

Qualifications

• Minimum three years of customer service or collections experience in a regulated or alarm/security industry.
• Ability to exercise discretion and independent judgment.
• Proven ability to de-escalate complaints and manage difficult client interactions.

Responsibilities

• Lead collection efforts on past-due and complex accounts to secure payment and reduce delinquency.
• Proactively contact inactive, canceled, or non-active accounts to recover balances and minimize bad debt exposure.
• Process credit card and other electronic payments accurately and in accordance with company policy.
• Document credit decisions for accounts on credit hold, including approvals and denials.
• Resolve invoice disputes, billing discrepancies, unapplied cash, and short payments through detailed account research.
• Reconcile customer payments against outstanding balances and credits to ensure account accuracy.
• Address declined transactions, NSF items, and returned ACH payments promptly to prevent delinquency.
• Monitor and respond to collection-related emails, credit holds, and payment inquiries in a timely manner.
• Submit credit memo requests and supporting documentation to facilitate resolution and proper posting.
• Assist customers with Auto Pay enrollment and emailed invoice setup to improve payment consistency.
• Maintain detailed, accurate documentation of all collection activity in the CRM system.

Skills

Customer service

Collections

Communication

Organization

Time management

Education

High School Diploma

Tools

CRM platforms

10-key typing

Office tools

Job description

SSD Alarm in Anaheim, CA is seeking an experienced Lead Collector to manage past-due accounts and improve payment recovery while upholding company policies in a regulated security environment.

The role requires strong organization, 3+ years in collections or customer service, and proficiency with CRM systems. A High School diploma is required and candidates must pass background checks and drug screening as part of employment.