Lead Cold-Chain Dispatch & Shipping Supervisor

NewCold; Hagerstown (MD); On-site; USD 52,000 - 75,000; Full time

Job summary

NewCold is seeking a hands-on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature-controlled warehouse environment. You will ensure orders are picked, staged, verified, and loaded on time while maintaining strict safety, quality, and cold chain standards.

The role requires hands-on leadership on the floor, coordination with drivers and carriers, and adherence to SOPs. Evening or weekend scheduling may be required to meet shipping deadlines.

Responsibilities

• Supervise daily outbound and dispatch operations including dock activity, staging, and trailer loading
• Lead and mentor team members through active floor presence and engagement
• Assign work, monitor productivity, and ensure shipping deadlines are met
• Coordinate dock scheduling and transportation movements (inbound/outbound)
• Communicate effectively with drivers, carriers, and internal departments
• Verify product, quantities, documentation, and load accuracy
• Ensure all loads meet temperature control and cold chain standards
• Perform outbound quality checks and resolve shipping discrepancies (misloads, shortages, damage)
• Maintain dispatch logs, shipment records, and verification documentation
• Support audits, inventory checks, and compliance inspections
• Enforce company policies, safety standards, and operational procedures
• Train and onboard new team members
• Manage timecards, attendance tracking, PTO approvals, and payroll accuracy
• Monitor performance and provide coaching to improve efficiency and accuracy
• Participate in daily operational meetings and provide performance updates
• Identify workflow improvements to enhance productivity and reduce errors
• Ability to lift, push, or pull up to 50 lbs at times
• Ability to stand, walk, bend, and move throughout shift
• Ability to operate material handling equipment (forklift/pallet jack)
• Must wear required PPE (freezer suit, gloves, hearing protection)
• May require evening, weekend, or flexible scheduling

Job description

NewCold is seeking a hands-on Dispatch Supervisor to lead outbound shipping and dispatch operations in a temperature-controlled warehouse environment. You will ensure orders are picked, staged, verified, and loaded on time while maintaining strict safety, quality, and cold chain standards.

The role requires hands-on leadership on the floor, coordination with drivers and carriers, and adherence to SOPs. Evening or weekend scheduling may be required to meet shipping deadlines.