Lead Coffee Shop Manager: People, Quality & Ops

Quest Talent Solutions; Des Moines (IA); On-site; USD 50,000 - 61,000; Full time

Job summary

Quest Talent Solutions is seeking a Coffee Shop Manager in Des Moines, IA to lead daily operations in a high-volume cafe environment. This hands-on leadership role emphasizes guest experience, product quality, team culture, and consistent execution.

You will recruit, train, schedule, and coach baristas, manage inventory and vendor relationships, handle cash and deposits, and monitor sales and labor costs to drive profitability.

Qualifications

• Experience leading teams in a fast-paced coffee/food service environment.
• Strong customer service and communication skills.
• Proven ability to manage scheduling, inventory, and cost controls.
• Hands-on leader who builds a positive culture while maintaining speed, quality, and consistency.
• Willing to work early mornings, weekends, and holidays.

Responsibilities

• Lead daily coffee shop operations, including opening/closing procedures, customer experience, product quality, cleanliness, and operational standards.
• Recruit, hire, train, coach, schedule, and manage performance for baristas and other team members.
• Manage inventory, ordering, vendor relationships, equipment needs, cash handling, and daily deposits.
• Monitor sales, labor costs, food/beverage margins, and other key metrics to support profitability and consistent execution.
• Support the broader retail operation as needed, including POS transactions, customer service, stocking, merchandising, and store cleanliness.

Skills

Leadership

Team management

Customer service

Operations management

Scheduling

Food safety

Job description

Quest Talent Solutions is seeking a Coffee Shop Manager in Des Moines, IA to lead daily operations in a high-volume cafe environment. This hands-on leadership role emphasizes guest experience, product quality, team culture, and consistent execution.

You will recruit, train, schedule, and coach baristas, manage inventory and vendor relationships, handle cash and deposits, and monitor sales and labor costs to drive profitability.