Lead Client Servicing Associate – Asset Management

Jobtailor; Idaho; On-site; USD 70,000 - 110,000; Full time

Job summary

Jobtailor in Idaho is seeking a detail-oriented professional to manage investment accounting and client servicing for a diverse institutional client base. You will coordinate inquiries, reconciliations, and data validation while leveraging Clearwater tooling and Salesforce CRM to support onboarding and reporting.

The role emphasizes collaboration across cross-functional teams, process improvements, and building strong client relationships in a fast-paced environment.

Qualifications

• Bachelor’s degree in finance, accounting, economics, business, or equivalent experience.
• 2+ years of directly applicable experience in reconciliation, accounting, or finance.
• Excellent attention to detail, documentation, and organizational skills.
• Strong communication skills and confidence engaging a broad range of stakeholders.
• Experience supporting large institutional clients preferred.
• Proficiency in Microsoft Office, especially Excel.
• Salesforce experience preferred.
• Familiarity with AI applications and Salesforce CRM preferred.

Responsibilities

• Serve as primary contact for client inquiries across investment accounting, reporting, reconciliation, platform usage, and operational workflows.
• Manage day-to-day servicing across multiple client entities.
• Investigate and resolve issues using Clearwater front- and back-office tooling.
• Perform account setup, month-end lockdowns, reconciliations, compliance tasks, and investment data validation.
• Navigate multi-custodian, multi-portfolio, and multi-currency environments with a focus on data quality and auditability.
• Support onboarding, portfolio transitions, custom reporting, and process improvement initiatives.
• Identify trends, recurring issues, and product gaps; contribute to documentation and scalable best practices.
• Coordinate project workstreams, manage action items, and drive delivery across stakeholders.
• Build client relationships and credibility with sophisticated clients.
• Lead cross-functional problem-solving across servicing, reconciliation, product, delivery, billing, and sales.
• Leverage AI-enabled tooling to streamline processing, accelerate resolution, and identify scalable process improvements.

Skills

Attention to detail

Communication

Ownership mindset

Stakeholder engagement

Adaptability

Education

Bachelor’s degree in Finance, Accounting, Economics, Business, or equivalent experience

Tools

Microsoft Office

Excel

Salesforce CRM

Clearwater Tooling

Job description

• Serve as primary point of contact for client inquiries across investment accounting, reporting, reconciliation, platform usage, and operational workflows.
• Manage day-to-day servicing across multiple client entities.
• Investigate and resolve issues using Clearwater front- and back-office tooling.
• Perform account setup, month-end lockdowns, reconciliations, compliance tasks, and investment data validation.
• Navigate multi-custodian, multi-portfolio, and multi-currency environments with a focus on data quality and auditability.
• Support onboarding, portfolio transitions, custom reporting, and process improvement initiatives.
• Identify trends, recurring issues, and product gaps; contribute to documentation and scalable best practices.
• Coordinate project workstreams, manage action items, and drive delivery across stakeholders.
• Build client relationships and credibility with sophisticated clients.
• Lead cross-functional problem-solving across servicing, reconciliation, product, delivery, billing, and sales.
• Leverage AI-enabled tooling to streamline processing, accelerate resolution, and identify scalable process improvements.

Requirements

• Bachelor’s degree in Finance, Accounting, Economics, Business, or equivalent experience.
• 2+ years of directly applicable experience in reconciliation, accounting, or finance.
• Excellent attention to detail, documentation, and organizational skills.
• Strong communication skills and confidence engaging a broad range of stakeholders.
• Strong ownership mindset and focus on excellent client outcomes.
• Comfortable in a fast-paced, high-expectation environment with evolving priorities.
• Experience supporting large institutional clients strongly preferred.
• Proficiency in Microsoft Office, especially Excel.
• Salesforce experience preferred.
• Familiarity with AI applications and Salesforce CRM preferred.

Core Competencies

Demonstrates expertise in investment accounting, reconciliation, and client servicing, with a strong focus on data quality and process improvement. Proficient in leveraging AI-enabled tools and managing complex client relationships in fast-paced environments.

Highest-signal resume keywords

• Investment Accounting
• Reconciliation
• Client Relationship Management
• Microsoft Excel Proficiency
• AI Application Familiarity

ATS Optimization Keywords

Hard Skills

• Reconciliation
• Investment Data Validation
• Compliance Tasks
• Account Setup
• Month-End Lockdowns

Soft Skills

• Attention to Detail
• Organizational Skills
• Strong Communication Skills
• Ownership Mindset

Industry Keywords

• Multi-Custodian Environment
• Multi-Portfolio Management
• Multi-Currency Transactions
• Process Improvement Initiatives
• Institutional Clients

Tools & Technologies

• Clearwater Tooling
• Salesforce CRM
• Microsoft Office