Client Servicing Associate

Clearwater Analytics; Boise (ID); On-site; USD 50,000 - 70,000; Full time

Job summary

Clearwater Analytics in Boise, Idaho, is seeking a Client Servicing Associate to provide operational support and develop strong client relationships. This role requires the ability to manage inquiries related to investment accounting and financial markets while ensuring that clients receive timely and accurate responses. Candidates should have a Bachelor's degree in Accounting or a related field and experience in finance or accounting, alongside strong problem-solving and communication skills.

Qualifications

• 1+ years of relevant experience in finance or accounting.
• Good understanding of financial statements and accounting concepts.

Responsibilities

• Manage client inquiries & requests across investment accounting.
• Deliver accurate information regarding Financial Statements & Analytics.
• Collaborate directly with clients to enhance their experience.

Skills

Understanding of investment accounting

Understanding of fixed income and equity investments

Strong computer skills (Microsoft Office)

Excellent attention to detail

Verbal and written communication skills

Strong organizational skills

Exceptional problem-solving abilities

Education

Bachelor's degree in Accounting or Financial/Business-related field

Job description

Client Servicing Associate

Client Servicing Associates are responsible for delivering top-notch operational support and fostering strong relationships with Clearwater's global clients. They excel in addressing inquiries related to investment and accounting matters, serving as a vital link between clients and internal teams. These analysts play a pivotal role in delivering prompt, precise, and comprehensive responses to client queries, with the ultimate objective of efficiently resolving a substantial number of issues while ensuring that clients become enthusiastic advocates of Clearwater.

Responsibilities:

• Manage client inquiries & requests on various topics across investment accounting, asset classes and financial markets.
• Deliver timely and accurate information regarding Financial Statements & Analytics Reporting.
• Complete operational tasks such as account set up, client lockdowns, compliance, reconciliation validation.
• Collaborate directly with clients to build valuable relationships and enhance their experience as a Clearwater user.
• Validate investment data against available third-party market data sources and show proficiency in proprietary internal tools for reconciling investment transactions.
• Effectively navigates through knowledge base and documentation, using internal tools and resources to proactively solve client queries and problems.
• Manage workflow based on productivity and quality metrics, organizing your day to prioritize high importance or critical work.
• Take on a variety of team and client related, long-term projects that may involve collaboration with other internal teams.
• Assist in training and coaching more junior team members.

Required Skills:

• Good understanding of investment accounting, financial statements, amortization, interest income, and other accounting concepts.
• Intermediate understanding of fixed income and equity investments.
• Finance and/or accounting experience preferred.
• Strong computer skills, including proficiency in Microsoft Office.
• Excellent attention to detail and strong documentation skills.
• Outstanding verbal and written communication skills.
• Strong organizational and interpersonal skills.
• Exceptional problem-solving abilities.

Education and Experience:

• Bachelor's degree or higher in Accounting or Financial/Business-related field.
• 1+ years of relevant experience.