Lead Client Experience Specialist (Pet Care)

VCA Animal Hospitals; Chicago (IL); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

401k

Disability insurance

Life insurance

Pet discount

Job summary

VCA Lake Shore Animal Hospital in Chicago area seeks a Lead Client Service Representative to guide front-desk operations and elevate client experience. You will lead CSRs, train new staff, and ensure smooth scheduling, payments, and client communications across daily hospital activities.

You will maintain professional, friendly service while managing tasks, and collaborate with colleagues to support patients and clients in a fast-paced practice.

Qualifications

• Strong customer service and communication skills.
• Ability to train and supervise CSR staff.
• Comfort with handling payments and scheduling.

Responsibilities

• Greet visitors and guide clients and pets to exam rooms.
• Manage scheduling and appointment confirmations.
• Handle follow-up calls and outreach to prospective clients.
• Explain fees and process payments to clients.
• Educate clients on pet care and product options.
• Maintain medical records, charts and correspondence.
• Keep reception and rooms clean and stocked.

Skills

Customer service

Team leadership

Communication

Job description

VCA Lake Shore Animal Hospital in Chicago area seeks a Lead Client Service Representative to guide front-desk operations and elevate client experience. You will lead CSRs, train new staff, and ensure smooth scheduling, payments, and client communications across daily hospital activities.

You will maintain professional, friendly service while managing tasks, and collaborate with colleagues to support patients and clients in a fast-paced practice.