Lead Cleaner - 3055

Velociti Services; Pittsburgh (Allegheny County); On-site; USD 42,000 - 52,000; Full time

Job summary

Velociti Services is seeking a Cleaning Lead to guide a team of cleaners, ensure high standards, and respond to client requests at the worksite. You will communicate client needs to your teams, supervise performance, and help maintain a clean, safe, and organized environment.

The role emphasizes strong communication, leadership, and adherence to procedures to deliver top-quality cleaning services for clients.

Qualifications

• Experience in a cleaning environment is preferred.
• Experience in managing a team is preferred.
• Ability to implement and adhere to standards and procedures.
• Stand, sit and walk for extended periods as part of the role.
• Ability to handle negative feedback professionally.
• Ability to prioritize and delegate tasks appropriately.
• Integrity, professionalism and confidentiality are essential.

Responsibilities

• Supervise cleaning staff and monitor performance and behavior on duty.
• Communicate with clients and relay cleaning requests to teams.
• Maintain schedules and coordinate activities across staff.
• Ensure best-in-class cleaning service across worksite.
• Oversee inventory, supplies, and equipment ordering.
• Enforce health and safety policies and procedures.
• Train new employees and resolve disputes promptly.
• Conduct worksite inspections and report results.
• Discipline and reward staff as needed.
• Maintain positive relationships with customers.

Skills

Team player

Excellent communication

Organizational skills

Customer service

Discipline and confidentiality

Time management

Problem solving

Education

High School Diploma or higher

Job description

Overview

A Cleaning Lead at Velociti Services is responsible for leading a team of cleaners in their cleaning tasks. The cleaning lead is to ensure all work areas are cleaned by cleaners to Velociti Services and client standards, be responsive to clients' enquiries and specific requests, and communicate clients' cleaning requests to their teams.

Responsibilities

• The supervision of all cleaning staff focusing on their performance in terms of standards of cleanliness and their behavior whilst on duty


• Must possess excellent communication skills in speaking, writing, and even in listening


• Must have good interpersonal attributes. That is to say, the supervisor must be someone that gets along easily with people (easily approachable)


• Must be outstanding when it comes to organization and coordination of both humans and their activities


• Ensuring that a best-in-class cleaning service is delivered to all areas of the worksite / building


• Reviewing work schedules


• Keeping track of inventory, ordering of cleaning materials / supplies and equipment


• Monitoring of all cleaning activities


• Ensuring all staff are aware of the Health and Safety policies and procedures


• Quickly resolving disputes between staff


• Training new employees


• Filling in / General Cleaning as needed


• Communicating with management


• Resolve any complaints and conflicts


• Discipline and reward employees


• Maintaining good relationships with customer


• Conduct worksite inspections


• Other duties as assigned or requested

Qualifications

• Ideal Candidate Experience: Team player with a positive attitude and ability to maintain a positive attitude and restore morale to a team


• Previous experience in a cleaning environment


• Previous experience in managing a team


• The ability to implement and adhere to standards and procedures


• The ability to stand, sit and walk for extended periods of time


• The ability to process negative feedback and remain professional


• Ability to prioritize tasks and to delegate them when appropriate


• Ability to act with integrity, professionalism, and confidentiality


• Attention to detail


• Passion for customer service


• Accountability and dependability in all that you do


• A strong commitment to company service values


• High School Graduate or higher preferred


• Valid driver's license and MVR required


• Time management - organizing, planning, and prioritizing

Equal employment opportunity, including veterans and individuals with disabilities.

PI286170687 / 53-7061.00 Cleaners of Vehicles and Equipment