Lead Cisco UC Manager Admin — DoD, TS/SCI, Sign-On Bonus

AMERICAN SYSTEMS

Washington (District of Columbia)

On-site

USD 140,000 - 160,000

Full time

14 days+

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Benefits offered by this job

Sign-on bonus

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Job summary

AMERICAN SYSTEMS in Washington, DC seeks a Lead Cisco Unified Communications Manager Administrator to design, deploy, and optimize large-scale UC environments supporting mission-critical operations. You will provide technical leadership for voice, video, and collaboration systems while ensuring secure, reliable communications across a global footprint.

The role demands Top Secret clearance, a technical bachelor's degree, 8–10 years of networking experience, and DoD-focused UC expertise.

Qualifications

Active Top Secret clearance with SCI eligibility.
Bachelor's degree in Technical Field; additional experience and/or certifications may be considered in lieu of a degree.
8–10 years of relevant networking or systems administration experience.
Current Security+ CE or equivalent DoD 8140 IAT Level II or III certification.
Experience managing enterprise-scale Cisco UC systems, preferably in a DoD environment.
Knowledge of Cisco Unified Communications Manager, Cisco Unity, Voice Gateways, Cisco VTC codecs, VoIP endpoints, Telepresence Management Server.
Strong understanding of VoIP protocols (SIP, H.323, RTP) and QoS principles.
Experience integrating UC systems with third-party platforms such as Microsoft Teams.
Exceptional leadership, communication, and troubleshooting skills.
Advanced Cisco collaboration certifications (CCNP/CCIE Collaboration) are a plus.

Responsibilities

Take charge of the design, deployment, and optimization of mission-critical communication systems.
Provide strategic guidance to the team, driving system improvements across a global footprint.
Lead the design, deployment, and management of UC systems, including CUCM, Cisco Unity, and Telepresence Management Server.
Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
Develop and enforce UC security policies to ensure compliance with DoD standards.
Mentor and guide junior team members, fostering skill development and technical excellence.
Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
Maintain and update operational documentation, including system architecture diagrams and technical guides.
Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.