Cisco Unified Communications Administrator (Top Secret Clearance w/SCI eligibility)

American Systems; Northern (KY); Hybrid; USD 140,000 - 160,000; Full time

Benefits offered by this job

Sign-on bonus

Healthcare benefits

Job summary

AMERICAN SYSTEMS seeks a Lead Cisco Unified Communications Manager Administrator to lead the administration, optimization, and modernization of enterprise UC environments supporting mission-critical operations in Washington, DC. You will provide technical leadership for voice, video, and collaboration systems, ensuring secure, reliable, high performing communications across the organization.

This role requires active Top Secret clearance with SCI eligibility, a technical Bachelor's degree, 8–10

Qualifications

• Active Top Secret clearance with SCI eligibility.
• Bachelor's degree in a technical field or equivalent experience.
• 8–10 years of relevant networking or systems administration experience.
• Current Security+ CE or DoD 8140 IAT Level II/III certification.
• Experience managing enterprise-scale Cisco UC systems, preferably in a DoD environment.
• Knowledge of CUCM, Cisco Unity, Voice Gateways, VTC codecs, VoIP endpoints, Telepresence Management Server.
• Strong understanding of VoIP protocols (SIP, H.323, RTP) and QoS.
• Experience integrating UC with Microsoft Teams.
• Experience with Cisco Meeting Server/Manager, Telepresence Management Suite, Expressways, vBrick, Vyopta (at least three).
• Exceptional leadership, communication, and troubleshooting skills.
• CCNP Collaboration or CCIE Collaboration certifications are a plus.

Responsibilities

• Design, deploy, and optimize mission-critical UC systems.
• Provide strategic guidance and drive system improvements across a global footprint.
• Lead design, deployment, and management of UC systems (CUCM, Unity, Telepresence).
• Act as senior escalation point for UC issues (voice/video/call routing).
• Oversee UC endpoints (VoIP phones, video conferencing).
• Plan and execute large-scale upgrades, migrations, and hardware refreshes.
• Develop and enforce UC security policies per DoD standards.
• Mentor junior team members and foster technical excellence.
• Collaborate with network, cybersecurity and vendors for seamless UC operations.
• Maintain and update system architecture diagrams and guides.
• Deliver performance reports to senior leadership and identify improvements.

Skills

Top Secret clearance

SCI eligibility

Bachelor's degree

Leadership

Communication

Troubleshooting

DoD environment

VoIP experience

CCNP Collaboration

CUCM

Education

Bachelor's degree in a technical field

Tools

CUCM

Cisco Unity

Telepresence Management Server

Cisco Meeting Server

Cisco Meeting Manager

Telepresence Management Suite

Cisco Expressways

vBrick

Vyopta

Job description

Overview

JoinAMERICAN SYSTEMS, anemployee-owned federal contractor, isseeking a highly skilledLead Cisco Unified Communications Manager (CUCM) Administratorto lead the administration, optimization, and modernization of enterprise Cisco unified communications environments supporting mission critical operations in Wahington, DC.

In this role, you will provide technical leadership for complex voice, video, and collaboration systems, ensuring secure, reliable, and high performing communications capabilities across the organization.

This position includes a $5,000 Sign-on Bonus on top of a comprehensive compensation package!

Responsibilities

As a Cisco Unified Communications Manager Administrator with AMERICAN SYSTEMS, you will have the opportunity to do the following:

• Take charge of the design, deployment, and optimization of mission-critical communication systems.
• Provide strategic guidance to the team, while driving system improvements across a global footprint.
• Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
• Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
• Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
• Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
• Develop and enforce UC security policies to ensure compliance with DoD standards.
• Mentor and guide junior team members, fostering skill development and technical excellence.
• Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
• Maintain and update operational documentation, including system architecture diagrams and technical guides.
• Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.

Qualifications

• Active Top Secret clearancewithSCI eligibility
• Bachelor's degree in Technical Field(additional experience and/or certifications may be considered in lieu of a degree)
• 8 - 10 years of relevant networking or systems administration experience
• Current Security+ CEor equivalentDoD 8140 IAT Level II or III certification
• Demonstrated success managingenterprise scale Cisco Unified Communications systems, preferably in aDoD environment
• Demonstrated knowledge of:
  • Cisco Unified Communications Manager
  • Cisco Unity
  • Voice Gateways
  • Cisco VTC codecs
  • VoIP endpoints
  • Telepresence Management Server
• Strong understanding of:
  • VoIP protocols, includingSIP,H323, andRTP
  • QoS principles
• Experience integrating unified communications systems withthird party platforms, such asMicrosoft Teams
• Experience with at least three of the following:
  • Cisco Meeting Server
  • Cisco Meeting Manager
  • Telepresence Management Suite
  • Cisco Expressways
  • vBrick
  • Vyopta
• Exceptionalleadership,communication, andtroubleshootingskills
• Advanced Cisco collaboration certifications, such as CCNP Collaboration or CCIE Collaboration, are a plus.

Pay Transparency Statement

AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $140,000.00/Yr. - USD $160,000/Yr. Actual compensation will be determined based on several factors permitted by law.

AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering:

• healthcare benefits
• paid leave
• retirement plans
• insurance programs
• education and training assistance

EEO Statement

EEO Race/Sex/Disability Status/Veteran Status