Lead Child Support Technician

City and County of Denver; Denver (CO); Hybrid; USD 35,000 - 44,000; Full time

Benefits offered by this job

Lifetime pension

457B plan

PTO & holidays

Medical benefits

Job summary

City and County of Denver seeks a Lead Establishment Child Support Technician within the Economic Security Division to guide workflow and develop staff. You will provide on-the-job training, monitor caseload documentation, identify issues, and participate in legal actions and court prep.

This role emphasizes collaboration, process improvement, and ensuring accurate case management in a hybrid work setting. This position supports a healthy community by ensuring parental responsibility and

Qualifications

• Experience with case records documentation.
• Ability to train and coach staff.
• Familiarity with legal actions and court processes.

Responsibilities

• Provides on-the-job training and mentors staff.
• Monitors caseload documentation for accuracy.
• Develops work plans, priorities and schedules.
• Identifies case issues; researches and may prepare legal actions.
• Provides instruction and assists with difficult assignments.
• Assigns, reviews, and distributes work; resolves daily issues.
• Reviews procedures and drives process improvement.
• Responds to grievances and documents disciplinary information.
• Performs technical work following established procedures.

Skills

Mentoring

Training

Documentation

Negotiation

Job description

About Our Job

With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver means seeing yourself working with purpose - for you, and those who benefit from your passion, skills and expertise. Join our diverse, inclusive and talented workforce of more than 11,000 team members who are at the heart of what makes Denver, Denver.

What We Offer

The City and County of Denver offers a competitive salary commensurate with education and experience. The target salary range for this position is $25.30 - $31.63.

We also offer generous benefits for full-time employees which include but are not limited to:

• A guaranteed life-long monthly pension, once vested after 5 years of service
• 457B Retirement Plan
• 140 hours of PTO earned within first year + 12 paid holidays, 1 personal holiday, 1 wellness day and 1 volunteer day per year
• Competitive medical, dental and vision plans effective within 1 month of start date

Location

The City and County of Denver supports a hybrid workplace model. Employees work where needed, at a job site a minimum of three (3) days per week and up to five (5) days as needed. Employees must work within the state of Colorado on their off-site days.

What You'll Do

At Denver Human Services (DHS) , we envision a healthy community where people are connected, supported, safe, and well. One in three people in Denver turn to DHS for support at all stages of life. Our employees help children, at-risk adults, families, and individuals navigate social and economic pressures by connecting them to services and experts who support their overall well-being.

Division of Economic Security:

Through our Economic Security Division (ESD), Denver Human Services seeks to engage residents in strengthening economic well-being and mobility across their lifespan. By leveraging the resources of Denver Human Services' programs and a network of community partnerships, Economic Security provides a holistic approach to service delivery in order to assist customers in the ability to foresee crisis as well as adapt to and leverage changing life conditions to their advantage.

The Economic Security Division is comprised of the following program areas: Colorado Works Workforce Development, SNAP to Success (Denver's name for Employment First), Childcare Assistance Program (CCAP) and Child Support Services (CSS).

Denver Human Services is currently seeking highly skilled applicants for the position of Child Support Establishment Lead Technician to work in our dynamic Economic Security Division (ESD).

CSS partners with federal, state, tribal, and local governments, and others to promote parental responsibility so that children receive support from both parents, even when they live in separate households. Nationally, the child support program is one of the largest income-support programs for families, contributing money to family budgets to help pay for the basics: shelter, food, childcare, transportation, and school clothes. Child support makes a big difference to children. We strive to provide family centered services and are incorporating innovative strategies that improve the reliability of child support payments.

The Lead Establishment Child Support Technician:

• Provides on-the-job training, mentors new and tenured employees. Collaborates with the training unit on course content, materials and case reviews
• Monitors work activity on caseloads to ensure that cases are clearly and thoroughly documented. Reviews and analyzes case records and reports for completeness, accuracy and timeliness. Identifies compliance and production problems
• Develops or modifies work plans, methods, and procedures, determines work priorities, and develops work schedules to provide adequate staff coverage
• Identifies and evaluates relevant case issues; researches and reviews information to determine appropriate legal actions; participates in the discovery process; interviews and negotiates with parents, prepares legal actions and corresponding documents; may be asked to provide court testimony
• Provides work instruction and assists employees with difficult and/or unusual assignments
• Assigns and distributes work, reviews work for accuracy and completeness, and returns assignments with recommendations for proper completion. Resolves problems encountered during daily operations and determines appropriate solutions. Acts as a mediator when problems occur between clients and employees
• Reviews unit procedures, assist in the development or revision of needed procedures. Recommends and implements process improvement. Contributes to the development of the performance enhancement plan, documents performance, provides performance feedback, and furnishes information for the formal performance evaluation
• Responds orally to informal grievances and relays information to the supervisor. Documents situations which may be cause for disciplinary action and provides this information to the supervisor
• Performs technical work by followin