TEAM COORDINATOR

Graystone Eye; Hickory (NC); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Graystone Eye seeks a Team Coordinator for our Hickory, NC offices to oversee a team performing patient workups, testing, and documentation. You will ensure scheduling efficiency, accuracy, and protocol adherence while supporting physicians and staff across multiple locations.

Strong leadership, clear communication, and precise record-keeping are essential to maintain high-quality patient care. Responsibilities include supervising daily workflows, conducting team huddles, evaluating performance,

Qualifications

• High school diploma is required.
• Two-years experience as a JCAHPO Certified Ophthalmic Assistant or higher is required.
• Previous staff supervision experience is preferred.

Responsibilities

• Monitor and redirect team to ensure efficient workups, documentation, and coding.
• Perform remedial training and review team performance.
• Conduct team huddles at least 3 days/week to review schedules and workflows.
• Lead regular team meetings to discuss clinic flow and new policies.
• Conduct annual performance and skill evaluations of team members.

Skills

Leadership

Communication

Confidentiality

Organization

Attention to detail

Problem solving

Time management

Education

High school diploma

Job description

TEAM COORDINATOR# TEAM COORDINATORHickory Office - HICKORY, NC 28603; Boone Office - Boone, NC 28607; Lenoir Office - Lenoir, NC 28645; Lincolnton Office - Lincolnton, NC 28092; Retina Center - Hickory, NC 28602-4031; Wilkesboro Office - North Wilkesboro, NC 28659## OverviewPosition TypeFull Time## Description**JOB SUMMARY**In addition to performing an extensive number of physician delegated data-collection functions, this person is also independently responsible for overseeing their team to ensure all patient workup and testing is appropriately scheduled, efficiently performed, and accurately documented.**QUALIFICATIONS*** High school diploma* Two-years experience as a JCAHPO Certified Ophthalmic Assistant or higher* Previous staff supervision experience preferred**ESSENTIAL DUTIES AND RESPONSIBILITIES** include the following. Other duties may be assigned.* Ability to maintain strict confidentiality* Personable; empathetic with both patient and staff concerns. Using appropriate communication techniques, verbally validate other’s perspectives* Demonstrated ability to perform an average of four work ups per hour* Ability to tactfully, fairly, and appropriately exercise authority* Well organized, accurate record keeping with attention to fine detail* Strong communication and interpersonal skills with strong ability to unite and lead a team* A responsible attitude with excellent problem-solving abilities and flexibility* Time management skills with the ability to prioritize work* Ability to remain calm under pressure* Demonstrated computer literacy* Willing to travel to satellite locations* May be required to assist in after hours emergency cases at physician’s request**PERSONNEL MANAGEMENT*** Monitor and redirect team as related to workup flow, efficiency, proficiencies, documentation, and coding.* Performs remedial training and performance counseling of team under the supervision of Clinical Coordinator(s).* Performs team huddles at least 3 days/week to review schedule(s), address workflow changes, questions from team members, and team member schedule changes (if applicable) for the day.* Holds team meetings consistently every 4-6 weeks to provide support, discuss clinic flow, and to inform team of any new protocols or policies.* Independently performs annual performance evaluations and skill evaluations of team.* Performs day-to-day supervision, training, and mentoring of team members* Consults with senior management regarding problems and interpretation of policies to ensure patient needs are met.* Consults with senior management regarding problems and interpretation of policies to ensure team member needs are met.* Remain current on credit hours and JCAHPO certification**ADMINISTRATIVE*** Provides back-up support to other technicians, including returning patient phone calls and managing prescription refills.* Performs other tasks as required.* Drafts clinical schedules for review**PATIENT CARE*** Performs patient work-ups and diagnostic testing as required by senior level clinical staff.* Addresses patient questions, concerns, and complaints with the goal of attaining resolution for the patient. Includes senior management when necessary. Always provides documentation of issues to forward to the board.* Scribes and works up patients for all physicians as required.* Ability to assist in Triage as required* Perform accurate and consistent documentation and measurement tasks to include:* Visual Acuity* Manual Lensometry* Confrontational Visual Field Testing* Stereo Testing* Evaluation of Motility* Pupillary Function Tests* Wavescan / Acutarget, as appropriate* Applanation, iCare, Tonopen, and Accupen Tonometry* Accurate Refractometry* Accurate Topography* Angle Assessment* Manual Keratometry* IOL Master/LenStar* Pentacam* OCT* Assist in procedures and lasers as needed* HVF* Properly package and autoclave instruments* Administer topical and oral medication under the direct supervision of a physician**CODING*** Knowledge of coding and requirements for specific codes and modifiers* Understanding of the extensive documentation requirements for E & M coding* Consistently accurate in coding patient’s visits* Attends frequent educational meetings, webinars, etc and brings that data back to staff and physicians**INSTRUMENT MAINTENANCE*** Troubleshoots instrument repairs as necessary and reports necessary repairs per policy* Performs or delegates calibrations according to manufacturer and/or Graystone requirements**MEDICAL/IMMUNIZATION Requirements**Tuberculosis Screening: This position requires direct patient contact. The employee must complete baseline TB screening and testing upon hire, followed by an annual TB symptom evaluation.Hepatitis B: The duties of this position may involve exposure to blood or other potentially infectious materials. The employee must complete a Hepatitis B status form and provide one of the following:* Documentation of completed vaccination and immunity;* Consent to receive the vaccination series and/or titer; or* A signed vaccination declination form.**PHYSICAL/MENTAL REQUIREMENTS**The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; and speak or hear. The employee is regularly required to sit and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include ability to adjust focus.**WORKING CONDITIONS (ENVIORMENTAL)**The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.