Lead Center Coordinator

The Stepping Stones Group, LLC; Springfield (MA); On-site; USD 60,000 - 70,000; Full time

Job summary

Community Autism Services (CAS) is seeking a Lead Center Coordinator in Springfield, MA to oversee center operations, scheduling, and administration. You will partner with clinical leadership to maintain compliant processes and high-quality care while mentoring staff.

The role requires strong organizational and communication skills, with a focus on family-centered services. The position offers a salary range of $60,000 to $70,000 annually, based on experience, with opportunities for growth

Qualifications

• 5-8 years of admin/operational experience in healthcare settings.
• Experience as Office Manager or Practice Coordinator preferred.
• Proficiency with Microsoft Excel.
• Experience with HRIS/timekeeping and EHR software.
• Strong communication and organizational skills.
• Bachelor's degree preferred in Healthcare Admin or related field.

Responsibilities

• Lead day-to-day center operations, including staff scheduling and facility readiness.
• Ensure compliant documentation and track attendance logs.
• Partner with clinical leadership to support family-centered care.
• Mentor junior staff and support onboarding and training.
• Collaborate with finance, recruiting, and HR for goals.

Skills

Advanced Excel

HRIS experience

EHR software

Communication skills

Organization

Education

Bachelor's degree (Healthcare Admin or related)

Tools

Kronos

ADP

Central Reach

Job description

Lead Center Coordinator

Full-Time | Location: Springfield,MA

Salary Range: $60,000-$70,000 annually (based on experience)

Join Community Autism Services - Elevate Operational Excellence and Impact Lives

At Community Autism Services (CAS), we believe in transforming lives through compassionate, evidence-based care and operational excellence. Our centers provide a structured, supportive environment for children and families, led by a team of skilled clinicians and operational professionals. We'reseeking a Lead Center Coordinator- a confident, organized, and mission-driven operations professional who ensures our centers run efficiently, compliantly, and with exceptional quality.

About the Role

As the Lead Center Coordinator,you are the heartbeat of the center's operations - the steady, professional presence that keeps everything running smoothly. You'll manage daily scheduling, oversee administrative processes, ensure compliance, and partner closely with clinical leadership to foster a positive, productive, and family-centered environment.

This is an ideal role for someone with experience in practice management, healthcare administration, or program operations who thrives in a fast-paced, purpose-driven setting.

Key Responsibilities

Operational Leadership

• Lead day-to-day center operations, including staff scheduling, session coordination, and facility readiness
• Ensure efficient workflows that support both clinical productivity and family satisfaction
• Identifyoperational bottlenecks and proactively develop solutions to improve efficiency and communication

Compliance & Quality Assurance

• Monitor session accuracy, credentialing compliance, and documentation standards
• Conduct routine audits of attendance logs, service records, and clinical documentation to ensure compliance with company and payer requirements
• Track and reduce 'non-billable/non-scheduled' hours to meet performance goals

Team Collaboration & Leadership

• Serve as the on-site operational leader and trusted liaison between staff, families, and leadership teams
• Model professionalism, accountability, and problem-solving for all staff
• Support new hire onboarding, credentialing, and training to ensure successful integration into center operations
• Mentor and support junior staff to build a culture of excellence and teamwork

Client & Family Support

• Communicate with familiesregardingscheduling, attendance, and non-clinical concerns
• Maintain a calm and solutions-oriented approach when resolving scheduling challenges or conflicts

Administrative Management

• Manage inventory, supply orders, and vendor coordination for center needs
• Track center-level data (attendance,utilization, and scheduling metrics) and report trends to Market Operations Manager
• Collaborate with finance, recruiting, and HR teams to align operations with company-wide goals

What You'll Bring

• 5-8 years of administrative or operational experience in healthcare, behavioral health, education, or outpatient practice settings preferred
• Previous experience as an Office Manager, Practice Coordinator, Program Administrator or Patient Services Supervisor strongly preferred
• Advancedproficiencyin Microsoft Office (particularly Excel)
• Experience with HRIS/timekeeping systems (Kronos, ADP) and EHR software (Central Reach or similar)
• Exceptional communication, organization, and problem-solving skills
• Bachelor's degree preferred (Healthcare Administration, Education, or related field)
• Ability to remain composed and professional in a dynamic environment

Who You Are

You'rea calm, confident operations leader who brings professionalism, structure, and dependability to every interaction. You lead through collaboration and accountability, balancing efficiency with empathy.You'remotivated by the idea of helping clinical teams deliver life-changing care through exceptional operational systems.

Why Join CAS?

• Meaningful work that directly supports children and families
• Collaborative, mission-driven culture with passionate colleagues
• Clear pathways for career advancement within our nationwide network
• Comprehensive benefits including health, dental, and vision insurance; paid time off; 401(k); and professional development opportunities

Together, we are transforming the lives of children and families-one center, one team, one day at a time.