Lead Casino Service & Guest Experience Leader

KIOWA CASINO GROUP; Hobart (OK); Presencial; USD 32.000 - 46.000; Jornada completa

Descripción de la vacante

Kiowa Casino Group is seeking a Lead Casino Service Representative in Hobart, Oklahoma. You will supervise Casino Service Representatives and cage operations to ensure accurate monetary transactions and deliver exceptional guest service.

You will also enroll guests in marketing programs and assist in executing promotions to maximize guest loyalty. The role requires cash handling accuracy, familiarity with gaming operations, and the ability to supervise staff while maintaining confidentiality and

Formación

• High School diploma or GED required.
• 2 years' progressive cashiering experience preferred.
• Working knowledge of the Gaming Industry preferred.

Responsabilidades

• Oversee Casino Service Representatives and cage functions to ensure accurate monetary transactions.
• Deliver exceptional guest service and uphold Kiowa's Guest Service Standards.
• Verify currency, chips, and bank balances; balance cash drawer and vault transactions.
• Manage cage inventory including chip banks, main bank, check bank, and front window.
• Enroll new guests in marketing systems and issue player cards.
• Assist in delivering marketing promotions and communicating program details to guests.
• Supervise and develop direct reports; ensure compliance with Title 31 and regulatory policies.
• Maintain knowledge of gaming machines, player tracking system, and casino promotions.
• Contribute to marketing communications and event promotions for guests.

Educación

High School diploma or GED

Descripción del empleo

Kiowa Casino Group is seeking a Lead Casino Service Representative in Hobart, Oklahoma. You will supervise Casino Service Representatives and cage operations to ensure accurate monetary transactions and deliver exceptional guest service.

You will also enroll guests in marketing programs and assist in executing promotions to maximize guest loyalty. The role requires cash handling accuracy, familiarity with gaming operations, and the ability to supervise staff while maintaining confidentiality and